Consular Coordinator

SUMMARY OF DUTIES 

The mission is seeking to fill a Consular Coordinator position for the consular program as well as various administrative positions that may arise following this selection process. These positions provide coordination and administrative support services in the Consular program, including delivery of consular services to Canadian citizens, and passport and citizenship services. Core responsibilities include but are not limited to: Responds to questions/requests from Canadians regarding passport/citizenship, processes passport applications, provides consular services, provides administrative/financial support to the Consular Program, and other duties as required. 

AREA OF SELECTION 

This selection process is open to all applicants, who are residing and legally authorized to work in USA, who meet all the essential qualifications and whose applications are received by the closing date.   

Please note that the Consulate General of Canada in Miami does not sponsor work authorizations directly or indirectly. 

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered on merit regardless of ethnic origin, religious belief, gender, age, sexual orientation, disability or other factor. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies. 

ESSENTIAL QUALIFICATIONS 

All essential qualifications will be assessed. Methods of assessments and screening of candidates may include but are not limited to: verification of credentials, resume and letters of presentation; interviews, exams and practical tests; presentations or other types of assessments.  

Education 

This position requires: 

A minimum of three-year degree from an accredited college or university,   

OR   

An acceptable combination of relevant training/education and work experience (in the field of consular services, crisis management, a diplomatic mission, social work, or similar field) for a minimum of three years 

Note: Candidates will be required to provide proof of their education 

Language 

The Following languages and proficiency levels are required for this job. Candidates will be formally assessed or requested to provide proof of certification on these levels.  

An advanced proficiency level (reading, writing, comprehension, and speaking) in English. 

An advanced proficiency level (reading, writing, comprehension, and speaking) in French. 

Experience 

In order to perform the duties relevant to this job, the following experience is required. 

Two years cumulative experience in direct service to clients  

Experience in providing administrative support in an office environment  

Competencies 

All competencies will be assessed. All competencies must be met prior to appointment.  

Thinking Things Through 

Organizational and Coordination 

Focus on Quality and Detail 

Written Communications 

Oral Interaction 

Working with Others and Horizontal Leadership 

Client Orientation 

Resilience and Adaptability 

Judgment and Discretion 

*For more information on competencies: Competency Dictionary 

ASSET QUALIFICATIONS 

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications. 

Experience in consular services or crisis management 

Experience in working in a diplomatic mission 

Knowledge of Global Affairs Canada Consular mandate and objectives 

General knowledge of United States government organizations and policies that may assist foreigners with routine enquiries matters, in times of distress, or during a crisis / emergency situation 

An intermediate proficiency level  in Spanish (reading, writing and oral) 

OPERATIONAL REQUIREMENTS 

Operational requirements will be assessed on a ``meet/does not meet`` basis and can be used to determine right fit of a candidate for the position. 

Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week hours per week. 

Overtime: Willingness to work overtime on short notice. 

Travel: This position may require limited occasional travel domestically and-or internationally. 

Location of work: Work is performed on-site with limited flexibility for hybrid remote work after one year. Hybrid remote work is subject to change depending on internal guidelines. 

Completion of the Passport Training for Foreign Operations Certification course offered by the Consulate and obtaining a passing grade of 85% or greater on the final exam is required within three months of starting date.  

The Consulate General of Canada in Miami observes a combination of US and Canadian statutory holidays, which means you will be required to work on certain American holidays.  

CONDITIONS OF EMPLOYMENT 

Conditions of employment must be met or complied with before being appointed to a particular position. They are to be maintained throughout the employment period. 

Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period. 

Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.  

HOW TO APPLY 

Follow the below instructions to ensure your application can be considered.  

You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date. 

Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster. 

You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application. 

Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions. 

Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected. 

Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-WSHDC@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected. 

*If you are in a partially or fully qualified pool for a similar position with our mission, please include the process number and all relevant details in your application. 

IMPORTANT NOTES 

Carefully review the following: 

Only applications submitted in one of the official languages of Canada will be accepted (English or French). 

Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required. 

Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder. 

Reference checks may be sought for candidates. 

Please note that the the Consulate General of Canada in Miami does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs. 

Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer. 

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at LES-E-Recruitment-WSHDC@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential. 

The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the the Consulate General of Canada in Miami,  which might arise following the completion of this selection process. 

For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada. 

The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.