IT Support Intern
Job Summary:
We are seeking a reliable and tech-savvy IT Support Intern to support our organization's IT operations. The ideal candidate will help maintain computer systems, troubleshoot hardware and software issues, and assist with network administration. This role is critical in ensuring smooth daily operations and efficient problem resolution.
Key Responsibilities:
- Provide technical support to end-users for hardware, software, and networking issues (in-person, remotely, or over the phone).
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Assist in managing servers, networks, and security systems under the supervision of senior IT staff.
- Perform routine maintenance and updates of software and operating systems.
- Track and manage IT inventory, including hardware and software licenses.
- Maintain documentation for systems, processes, and user support issues.
- Assist with onboarding and offboarding of employees (setting up accounts, access control, etc.).
- Support backup and disaster recovery processes.
- Monitor IT systems and report anomalies or security breaches.
- Stay updated on technology trends and best practices.
Required Qualifications:
- Basic understanding of Microsoft Windows Operating Systems
- Familiarity with Microsoft Office Suite, email clients, and other productivity tools.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal abilities.
- Ability to prioritize tasks and work independently or as part of a team.
Preferred Qualifications:
- Experience with Active Directory and Office 365 administration.
- Knowledge of cybersecurity best practices.
- Experience with ticketing systems (e.g., Zendesk, Jira).
- Knowledge of basic networking concepts (IP, DNS, DHCP, etc.).
- Interest in Information Systems, Information Technology, or Related Fields
- Knowledge of ERP Systems (Epicor, SAP, Salesforce, PeopleSoft, etc.)
- Knowledge of Microsoft Cloud Management Tools (e.g. InTune, Azure AD, Entra)