TCM Care Manager Supervisor

Role Overview

We’re seeking a TCM Supervisor to provide leadership, oversight, and support to our Tailored Care Management team. This role ensures high-quality, compliant service delivery while coaching Care Managers, improving outcomes, and maintaining fidelity with NC Medicaid and Tailored Plan standards.

If you are a mission-driven leader who values excellence, team development, and client-centered care, we’d love to connect with you.

What You’ll Do

• Lead and supervise TCM Care Managers, including training, coaching, performance evaluation, and case consultation.
• Ensure compliance with the 6 Core TCM Functions and NC Medicaid/Tailored Plan requirements.
• Conduct documentation reviews, quality audits, and support corrective action plans.
• Oversee caseload distribution, acuity levels, and team productivity.
• Support Care Managers with complex cases, crises, and transitions of care.
• Partner with leadership to improve workflows, quality measures, and client outcomes.
• Use data to identify trends and drive continuous improvement.
• Build strong relationships with members, families, and community partners.

What We’re Looking For

• Bachelor’s degree required; Master’s degree preferred (Social Work, Human Services, Nursing, or related field).
• 3–5 years of experience in behavioral health, care coordination, or case management.
• Supervisory or team leadership experience preferred.
• Knowledge of Tailored Care Management, integrated care models, and NC Medicaid.
• Strong communication, problem-solving, documentation, and organizational skills.
• Ability to mentor staff and lead with empathy, accountability, and professionalism.
• LCSW, LCMHC, RN, or related license/certification preferred (not always required).
• Valid driver’s license and reliable transportation, when needed.

Why Join Us

• Mission-driven organization focused on empowerment and healing.
• Supportive leadership and a collaborative culture.
• Opportunity to grow in a rapidly expanding TCM program.
• Meaningful work that directly improves individuals’ lives.

EEO Statement

Epiphany Family Services is an Equal Opportunity Employer. We celebrate diversity, value lived experience, and are committed to creating an inclusive workplace.