Social Worker / BSW

Company Description

National Church Residences is the nation’s largest not-for-profit provider of affordable senior housing, offering housing and healthcare services to enhance the quality of life for seniors. Since 1961, our mission has been to provide vibrant, healthy, and independent living solutions tailored to meet the evolving needs of seniors. Located in 27 states with over 340 communities, we are dedicated to ensuring seniors remain in their homes for life through residential communities, home-based care, and supportive housing options. Our vision is to serve 100,000 seniors by 2030.

Role Description

This is a full-time Bachelor of Social Work role located in Columbus, OH. The Social Worker will provide supportive service quality assurance to staff who are serving seniors. Key responsibilities include

• Review reports and provide compliance feedback to Service Coordinators on a monthly, quarterly, and semi-annual basis.
• Participate in team decision-making meetings to shape Quality Assurance processes and procedures
• Act as a clinical 'help desk' to Service Coordinators across the country. Provide clinical coaching and mentorship to Service Coordinators.
• Educate Service Coordinators on standardized policies and procedures, based on HUD's guidelines.
• Conduct trainings to Service Coordinators on various social service topics, via monthly trainings, annual conferences, and teleconferences.
• Review of resident files on a semi-annual basis, assist with an annual resident and management satisfaction survey, and compile semi-annual reports to submit to HUD.
• Provide technical support and assistance to Service Coordinators on an online documentation system.

Qualifications

• Bachelors degree in social work or relevant social services field
• Case management, needs assessment, and care planning expertise
• Strong advocacy, communication, and relationship-building skills
• Knowledge of community resources and services for seniors
• Organizational and documentation skills to ensure compliance
• Empathy, problem-solving skills, and the ability to work collaboratively within interdisciplinary teams
• Maintains a positive, professional manner
• Manages time efficiently and effectively
• Strong leadership skills
• Ability to work independently, exercise independent judgement, and demonstrate initiative
• Strong computer aptitude and ability to utilize effectively all Microsoft Office programs