Visitor Services Associate

Part-Time Visitor Services Associate – Museum of the Southern Jewish Experience 

The Museum of the Southern Jewish Experience is hiring a Part-Time Visitor Services Associate. This individual is responsible for facilitating daily Visitor Services at the Museum and ensuring the visitor experience is consistently outstanding. Visitor Services Associates are also tasked with running the daily, frontline operations in a smooth and efficient manner under the direction of the Visitor Services Manager. 

Duties, Responsibilities, & Essential Functions: 

• Greets and welcomes visitors upon arrival and monitors the flow of visitors throughout the lobby area.
• Accurately answers visitor questions regarding a wide variety of topics including general questions about the Museum, directional questions, and questions about tourism and other attractions within the New Orleans area. 
• Assists visitors with ticket sales and purchases from our gift shop using best practices to handle cash and credit transactions and procedures. 
• Helps stock shelves and count inventory of retail products. 
• Responds to visitor concerns and complaints and reports complaints to the Visitor Services Manager. 
• Promotes repeat visitation, program participation, and Museum membership. 
• Other duties as assigned. 

Required Qualifications: 

• Must have excellent customer service skills. 
• Must be able to maintain a professional demeanor with both staff and visitors alike. 
• Proficiency in cash handling preferred. 
• Must be able to work flexible shifts, including weekends and holidays. 

General Information: 

• This is a part-time position with a starting hourly rate of $15/hr.
• Work hours will fluctuate on a weekly basis but will typically range from 16 to 32 hours per week, consisting of up to four 8-hour shifts max. Ideal candidates should have consistent open availability on weekends (Saturdays and Sundays).

To apply, please send a cover letter and resume to Visitor Services Manager Leah LeBlanc at leah@msje.org.

About MSJE:

The Museum of the Southern Jewish Experience explores the many ways that Jews in the American South influenced and were influenced by the distinct cultural heritage of their new homes. Through exhibits, collections and programs focused on the unique and remarkable history of Southern Jews, the Museum encourages new understanding and appreciation for identity, diversity, and acceptance.

In 1989, the original Museum of the Southern Jewish Experience (MSJE) opened at the Henry S. Jacobs Camp, in Utica, MS, a summer camp for Jewish children. This project was the vision of camp director Macy B. Hart, along with a group of like-minded supporters. The Museum served as a location supporting the preservation of Jewish culture in the deep South.

In 2000, the Museum expanded its mission to become the Goldring/Woldenberg Institute of Southern Jewish Life (ISJL). In addition to maintaining the Museum and preserving historical documents and artifacts, the Jackson, MS, based ISJL, works to provide Judaic services and cultural programs to Jewish communities across a thirteen state Southern region.

The Jacobs Camp site was closed in 2012 in part due to its inaccessibility to the general public. A search was undertaken to identify the best location to relocate the Museum, with an eye toward reaching more people, Jewish and non-Jewish alike. New Orleans was deemed that ideal spot. With a city selected, the ISJL board passed a resolution separating the Museum from the Institute to ease its relocation and provide the proper breathing room to grow into its own potential as an educational and cultural institution.

Today, the Museum has become an important educational facility, a vibrant center for cultural exploration and understanding, and a popular tourist destination.

To learn more, please visit www.msje.org.