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IT Support Technician (Year-Round)

Interlochen
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The IT Support Technician is a vital part of Interlochen, ensuring the seamless operation of technology in a dynamic and creative environment. This role provides technical support, troubleshooting, and maintenance across campus, ensuring that hardware, software, and network systems run efficiently. By resolving technical issues, assisting with system upgrades, and offering user training, the IT Support Technician empowers students, faculty, and staff to focus on their artistic and academic pursuits. This position is instrumental in maintaining a reliable, secure, and innovative technology infrastructure that supports Interlochen’s mission of fostering artistic excellence. The typical schedule for this position is Monday through Friday from 8:00 AM to 4:30 PM with occasional Saturday and off-hour shift support as needed.


Essential Duties & Responsibilities:



  • Technology Support: Provide technical assistance across various support channels, troubleshooting and resolving IT-related issues efficiently.

  • Technology Deployment: Set up and configure laptops, desktops, classroom equipment, printers, and audiovisual equipment for campus use.

  • Collaboration & Communication: Work closely with faculty, staff, and administrators to understand and address technology needs; contribute to team projects such as operating system upgrades.

  • Customer Service: Deliver responsive, user-friendly support to faculty, staff, students, and guests; educate users on best practices and troubleshoot common technical problems.

  • Technology Systems & Training: Learn and support Interlochen’s technology systems, learning management system, classroom technology, and meeting space technology.

  • Support Channels: Assist users in person, over the phone, and through the IT support ticketing system.

  • Fast-Paced Team Environment: Work effectively in a dynamic setting to ensure smooth technology operations.

  • Vendor & Contractor Coordination: Occasionally interact with external vendors and contractors to support major IT functions.

  • Project Management: Balance project work with daily technical support duties while maintaining strong attention to detail.

  • System Maintenance & Upgrades: Assist in maintaining and updating systems, including macOS, Google Workspace, and educational technology platforms like Canvas.


Keyword: IT Support Technician (Year-Round)
Required Experience:

  • 1+ year of IT help desk support or an equivalent 2+ year degree or related certifications (required).

  • Experience in a school or educational setting (preferred).

  • Familiarity with macOS, Google Workspace, and educational technology such as Canvas (preferred).

  • Ability to manage and balance project work with daily support duties.

  • Highly motivated with strong organizational skills.

  • Strong critical thinking and analytical skills.


From: Interlochen Center for the Arts