Salesforce Administrator

Salary Range:

$70,000.00 - $79,000.00 USD annually.

As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Salesforce Administrator will lead the continuous development and optimization of our Salesforce platform. They will have a record of success in improving processes and adoption using the Salesforce platform. This position will work closely with cross-functional teams and organizational units to identify, develop and implement new business processes. This multifaceted role combines the responsibilities of a technical project manager, administrator and Salesforce analyst. The Salesforce Administrator will oversee the platform’s daily configuration, provide support, perform maintenance and drive enhancements to maximize the effectiveness of and efficiency of our CRM system.

QUALIFICATIONS:

• Bachelor's degree in related field, preferred. 
• Experience with design and implement new processes and facilitate user adoption.
• Experience working in a SCRUM or agile environment, preferred.
• Experience successfully driving projects to completion.
• Active AZ Department of Public Safety (DPS) IVP Fingerprint Clearance Card.
• Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered. 

DUTIES AND RESPONSIBILITIES:

• Administrator for the Salesforce environment at ASU Prep.
• Manage and prioritize all initiatives related to Salesforce, ensuring alignment with strategic plan. 
• Administrator for user account maintenance, reports and dashboards, workflows and other routine tasks.
• Creation and maintenance of reports to drive usage of Salesforce across the organization.
• Conduct regular internal system audits to ensure data integrity and platform efficiency, and prepare for system upgrades. 
• Manage Salesforce data feeds and integrations with other systems to maintain seamless data flow and connectivity. .
• Lead the configuration, customization, and administration of Salesforce to support the organization. 
• Coordinate the evaluation, scope and completion of new development requests.
• Collaborate with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
• Facilitate training of new users, and grow the Salesforce skill set across the organization.
• Service as the liaison between users, vendors and leadership, ensuring clear communication and alignment on priorities. .
• Collaborate independently with members of the user community to identify, define and document development requirements.
• Additional duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Excellent project management skills and a positive attitude.
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Demonstrated experience with writing SQL queries and ad hoc reporting.
• Creative and analytical thinker with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Proven ability to communicate effectively across all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes.
• Experience with platform functionality, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Proven understanding of Salesforce best practices and platform functionality.
• Strong expertise in data management and optimization..
• Demonstrated ability to comprehend and clearly communicate complex requirements.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 20 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:  

UCENT - Local residents will be expected to work a Hybrid schedule.

TRAVEL: 

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.