Member Services Coordinator, Full-time
Member Services Coordinator, Full-time
YMCA of Middle Tennessee - Northwest Family YMCA Center
Position Summary:
Join the YMCA of Middle Tennessee and help create a welcoming, engaging environment for our members! As a Member Services Coordinator, you’ll lead the Welcome Center team, ensure exceptional member experiences, and connect members to programs that support their health and well-being. This role combines leadership, customer service, and relationship-building in a mission-driven organization.
Key Responsibilities:
- Model YMCA core values: Caring, Honesty, Respect, Responsibility
- Supervise Welcome Center operations and membership staff (hiring, training, scheduling, coaching)
- Build relationships with members and promote programs
- Ensure a safe, positive environment and address member concerns promptly
- Assist with membership sales, retention strategies, and marketing efforts
- Maintain knowledge of YMCA programs and wellness initiatives
- Support budget management and membership goals
- Participate in fundraising efforts and association committees
Qualifications:
- Passion for the YMCA mission and community service
- Strong leadership, communication, and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in Microsoft Office; strong organizational skills
- Flexible schedule (some evenings/weekends)
- Minimum age: 18; High school diploma or equivalent required
- Customer service experience preferred; YMCA experience a plus
Post-Hire Certifications:
- CPR/First Aid/AED within 30 days of hire
- Membership software training within 2 weeks
- New Hire Orientation before first shift