Livestream Moderator
Job Description
We are looking for an experienced Livestream Moderator to join our team. In this role, you will be responsible for ensuring a smooth and engaging livestream shopping experience by managing interactions, moderating comments, and fostering a positive community environment. You will work closely with our livestream hosts and social commerce team to enhance audience engagement and maintain brand integrity.
Responsibilities
- Monitor and moderate TikTok livestream sessions in real time, ensuring a positive and engaging shopping experience.
- Manage live chat, respond to audience questions, and filter inappropriate or disruptive comments.
- Assist the host by relaying key audience insights and addressing frequently asked questions.
- Encourage engagement by interacting with viewers, fostering discussions, and promoting featured products.
- Identify and escalate any technical or community-related issues to the appropriate teams.
- Track engagement metrics and provide feedback to improve future livestream sessions.
- Stay updated on TikTok trends, platform policies, and best practices to enhance livestream performance.
Qualifications
- Proven experience as a TikTok Livestream Moderator or similar role in social commerce, e-commerce, or digital content moderation.
- Strong understanding of TikTok’s platform, features, and community guidelines.
- Excellent communication and multitasking skills to manage high-volume audience interactions.
- Ability to handle fast-paced livestream environments with professionalism and efficiency.
- Passion for luxury fashion and familiarity with high-end brands is a plus.
- Flexible schedule, including availability for evening and weekend livestreams based on audience engagement (20-35 hours per week and on-site)