Diagnostic Operations Engineer

Job Summary

The Diagnostic and Operations Center (DOC) Engineer reports to the DOC Manager and is primarily responsible for diagnosing issues with plant equipment and performing sub-equipment operations during periods of failure or maintenance. Each DOC Engineer oversees the operation and maintenance of multiple BESS sites. To support this function, the Engineer also maintains software tools and infrastructure that enable the monitoring and evaluation of plant equipment.

Essential Duties & Responsibilities

Essential duties and responsibilities include, but are not limited to, the following:

• Proactively monitor live and historical operational data of BESS.
• Investigate and diagnose control system alarms, instrumentation anomalies, protective actions, and predictive/reactive monitoring alerts.
• Record outages and issues in the DOC journal for tracking and dispatching field support teams.
• Support field operations via phone, text, and email.
• Communicate with customers regarding outages, issues, remediation steps, and planned maintenance.
• Interpret technical drawings, control logic, procedures, vendor manuals, and other documentation to resolve operational or reliability issues.
• Provide root-cause analysis and assist in preparing operations reports for Long-Term Service Agreement (LTSA) program managers and customers.
• Assist in creating troubleshooting documentation and root-cause analysis tools.
• Adapt and implement new strategies and tools to enhance the DOC’s remote monitoring capabilities.
• Maintain and/or flag issues with the SCADA infrastructure.
• Occasionally travel to sites to diagnose major issues or gain hardware familiarity.
• Assist the Cyber Security Team or EMS Team as needed.
• Complete training and certification programs associated with the position.
• Perform other related duties as assigned.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made.

• Strong foundation in electrical theory and troubleshooting techniques.
• Ability to synthesize conclusions from multiple incomplete data sources.
• Ability to convert between binary, hexadecimal, and decimal.
• Basic familiarity with object-oriented programming languages (e.g., Java, C++).
• Basic computer networking experience (RDP, IP subnets, and basic networking equipment functions).

Education & Experience

• Bachelor’s degree in Electrical Engineering, or a degree in Computer or Mechanical Engineering with strong interest in high-power applications.
• 0–5 years of experience working as an electrical engineer or in roles involving electrical engineering challenges.
• Experience presenting and analyzing data in MS Excel.
• Python scripting experience.
• Experience with process historians.
• Experience creating procedures, SOPs, and work instructions.
• Experience working with Microsoft Active Directory.
• Experience working with power equipment and general awareness of shock and arc-flash hazards.

Physical Requirements & Work Environment

The physical demands and work environment characteristics described here are representative of those required to perform the essential functions of the job. Reasonable accommodations may be made.

• Regularly required to stand and walk, frequently lifting or moving up to 25 pounds, and occasionally up to 50 pounds.
• Noise levels may be moderate to loud. Hearing protection may be recommended or required in certain locations.