Account Manager

Opportunities, Inc. is seeking a proactive and detail-oriented Customer Solutions Representative to serve as the liaison between our packaging and fulfillment customers and internal production operations. This role ensures that customer needs are met from project start through delivery — coordinating pricing, scheduling, quality, and communication to ensure each order flows smoothly and exceeds expectations.

The ideal candidate is highly organized, thrives in a fast-paced environment, and values building strong relationships through clear communication and follow-through.

Key Responsibilities:

• Provide superior customer service to improve customer satisfaction, relationships and provide exceptional communication between internal and external customers.
• Interface between Sales, Customers and internal departments and facilitate project details.
• Develop knowledge, define processes, and create working tools to execute each customer’s requirements.
• Develop best processes for product and customer implementation through to shipment and invoicing.
• Collaborate with Finance, Customer Service, Materials Coordinator and IT to efficiently execute customer requirements (inventory needs, account set up, storage, software, reporting needs).
• Ensure additional costs for projects are communicated and recovered.
• Plan, organize and manage all activities relating to customer accounts, providing information and support between the customer, production, quality control and purchasing. Other coordination includes warehousing and logistics; inventory management, project scheduling and quality assurance management as required.
• Schedule and conduct meetings with customers for production efficiencies, first piece approval process and build/maintain positive partnership.
• Coordinate, analyze and improve customer functions to meet agency goals.
• Communicate effectively with internal and external customers regarding job details, inventory adjustments and other concerns that arise in order to meet the customer’s needs.
• Navigate Inventory System including investigating and correcting system issues to maintain production output.
• Support efforts to strengthen customer partnerships and identify opportunities to enhance services within existing accounts.

 Qualifications:

• Proven experience in large account management.
• Strong communication skills with the ability to articulate complex concepts clearly, both written and verbally.
• Demonstrated ability to negotiate effectively and close sales deals.
• Proficiency in CRM software for managing customer relationships.
• Experience in analyzing trends and customer data to inform strategic decisions.
• USPS, UPS, and FedEx regulations to meet shipping expectations.
• A proactive approach to problem-solving with a focus on delivering exceptional customer service.

Schedule & Compensation:

• Pay: $50,000 per year (plus yearly bonus eligibility)
• Schedule: Monday to Friday
• Benefits: 401(k) matching, dental insurance, health insurance, life insurance, paid time off, vision insurance

Education:

• Required: Associate degree
• Preferred: Bachelor’s degree