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Customer Experience Intern

NRG Energy
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NRG

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information regarding NRG is available at www.nrg.com.

 

Summer Internship Program

Our program is designed to increase future employment potential for prospects while providing a valuable resource to the business. This Summer Internship will appeal to proactive and self-motivated University students with a genuine desire to learn about the energy business and industry. During the internship, candidates will work on real projects and have real responsibilities. NRG aims to help candidates build strengths, gain skills that can be transferred to any workplace, and stand out from the crowd.

 

Ideal Candidate

This Intern role within the organization is a Customer Experience Intern based in Calgary. NRG is looking for self-driven, high-caliber individuals who can grasp complex commercial issues and harness information to deliver solutions. In return, NRG will provide the support, guidance, and opportunities to help our ideal candidate be successful. As the emerging talent and a valuable future asset, NRG seeks to help candidates make significant impact, inspire people, and provide exceptional customer service.

Customer Experience Intern Responsibilities include:

  • Support the customer experience (CX) team on customer insights and strategic initiatives that drive customer loyalty
  • Help develop and support acquisition strategies by customer segment
  • Strategic focus on churn reducing activities through the call center, process improvement and customer touchpoints
  • Work across marketing, sales/digital, operations, campaign management, and analytics peers to define test plans and key objectives, help develop marketing strategy and ensure timely and accurate execution of all campaigns
  • Ability to assess and analyze the results of a campaign in order to drive continued improvement
  • Utilize customer feedback initiatives to drive and support improvements
  • Generate performance reports and conduct campaign audits
  • Analyze data to develop actionable insights that can be measured and reported

 

NRG Interns need to be able to demonstrate the following behaviors:

  • Build and maintain effective working relationships; Communicate/collaborate effectively
  • Have a positive impact through self-awareness and social skills
  • Deliver excellent customer service
  • Take initiative and set high standards for self
  • Look at the bigger picture and recognize the impact of your actions
  • Learn from experience to perform in new or changing situations
  • Focus energy on what will make a difference and deliver exceptionally

 

Minimum Qualifications

  • Degree discipline: Commerce, Marketing, Communications, or a related field
  • Must be eligible to work in Canada without sponsorship
  • NRG and its subsidiaries are an Equal Opportunity Employer - EOE AA M/F/Vet/Disability

Working Conditions

  • Open office environment