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Member Administrative Assistant

FlourishesConsulting
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We are a third-party recruiting firm and recruiting candidates for our client, United Senior Services in Springfield, Ohio.

 

Back to all jobsMember Administrative Assistant

  • Posted 26-Nov-2025 (EST)
  • Springfield, OH, USA
  • 14.00-18.00 per hour 35 hour work week
  • Hourly
  • Full Time
  • Generous paid leave policy; 12 paid holidays/year; Retirement Plan; Medical, dental and vision insurance; Group Life insurance; Tuition reimbursement

 

SUMMARY
The Membership Admin Assistant is the first point of contact at the Welcome Desk. This role supports members and visitors with check-ins, phone inquiries, membership renewals, registrations, and facility tours. The position ensures a safe, friendly lobby environment and supports staff by directing callers, monitoring activity, and assisting with daily facility operations.


RESPONSIBILITIES

  • Greet members and visitors; assist with MySeniorCenter (MSC) check-ins.
  • Answer and direct phone calls professionally; collect messages as needed.
  • Assist with memberships, registrations, and payments; reconcile end-of-shift reports.
  • Provide facility tours or notify a supervisor when a tour is requested.
  • Monitor lobby activity for safety; alert staff, RN on duty, or 911 when needed.
  • Ensure visitors check in and notify staff of appointments.
  • Prevent unknown visitors from entering beyond the lobby.
  • Support opening/closing procedures and ensure technology is functioning.
  • Maintain confidentiality and communicate member questions or concerns to staff.
  • Support and help train Welcome Desk volunteers.
  • Perform other duties as assigned.


QUALIFICATIONS

  • High School diploma required.
  • CPR/First Aid certification (training provided).
  • Strong communication and customer service skills.
  • Organized, detail-oriented, and comfortable with technology (Microsoft Office suite, member database).
  • Able to exercise good judgment and respond calmly to situations.
  • Ability to lift up to 20 lbs; must present a professional appearance.


WHY JOIN US? For over 54 years, our agency has been a trusted resource for older adults in Clark County. Our work is rooted in compassion, dignity, and the belief that every person deserves access to support that allows them to stay active, independent, and connected. When you join our team, you become part of a mission-driven organization that values collaboration, respect, and service. Your work will directly improve the quality of life for the people we serve every day.


 

FlourishesConsulting is an Equal Opportunity Employer. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.