ILAB Technician (FWS)

Position: ILAB Technician (FWS)

Department: Enterprise Technology Services
Type: Part-Time Federal Work Study (FWS)
Location: Howard University ILABS (Stokes & UGL)
Hours: Up to 20 hours/week, mandatory weekends and evenings shifts

Job Description:

ETS Service Delivery is seeking motivated Federal Work Study Students to join our team as ILAB Technician. In this role, you will be essential in ensuring the smooth operation of our computer labs. You will provide excellent support for computers and printer devices within the lab, helping to create a productive and efficient environment for all users.

Responsibilities:

• Provide technical support for computers and printer devices in the lab.
• Submit support tickets through the ESC Portal for student needs such as Adobe requests, password resets, MFA resets, Papercut refunds, and other ETS technical issues that require further support.
• Communicate effectively with lab users and staff to resolve technical problems promptly.
• Ensure printers are stocked with paper in all lab devices.
• Troubleshoot and resolve printer issues, including removing paper jams, replacing toner, and emptying waste containers.
• Assist students with printing using Web Print and lab computers.

Qualifications:

• Ability to work weekends and evenings.
• Strong problem-solving skills and ability to troubleshoot printer and device issues.
• Excellent communication skills and customer service.
• Reliable and responsible with a keen attention to detail.
• This position is only available for eligible federal-work study students!