Licensing And Permitting Portal Manager
Job Title: LICENSING AND PERMITTING PORTAL MANAGER
Job Requisition ID: 51361
Closing Date: 12/08/2025
Agency: Department of Commerce and Economic Opportunity
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Starting Salary $8,281 monthly; full range is $8,281 - $12,223 monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees AFSCME
This is a union position; therefore, all applicable provisions of the relevant collective bargaining agreement or labor contract are in effect.
To be considered for this position, all applicants must apply electronically through the official state employment website: illinois.jobs2web.com.
Applications submitted by email, mail, fax, or hand delivery will not be accepted or considered.
Why Work for Illinois?
Working for the State of Illinois reflects a commitment to the core values of compassion, equity, and dedication that define our state. Whether you're working to strengthen education, protect natural resources, or support families in need, you are contributing to something greater—making a meaningful impact on the lives of every Illinois resident.
No matter what type of state career you're seeking, we offer flexible opportunities designed to fit your life and schedule, along with the gold standard of benefits. State employees have access to numerous pathways for professional growth and career advancement.
Our comprehensive benefits and exceptional retirement packages make it possible to build not just a career, but a future, with the State of Illinois.
Position Overview
The Illinois Department of Commerce and Economic Opportunity (DCEO) is seeking a purpose-driven, initiative-taking individual to serve as the Licensing and Permitting Portal Manager. This role offers an exciting opportunity to assist Illinois startups and small businesses in launching, growing, and thriving by improving the state's regulatory environment.
As part of the Office of Entrepreneurship, Innovation, & Technology (OEIT), the Licensing and Permitting Portal Manager will be responsible for building and maintaining a business permitting portal established in statute. This portal is designed to streamline regulatory processes, reduce burdens on businesses, and make it easier for entrepreneurs to navigate state requirements. The work performed in this role will directly impact Illinois' business climate, helping to create a more welcoming and accessible environment for entrepreneurs.
We invite qualified applicants who are seeking a meaningful challenge and the opportunity to create something impactful to apply. By joining DCEO, you will play a critical role in advancing customer service excellence and supporting the growth of Illinois' entrepreneurial community.
Essential Functions
- Under general direction, serves as Project and Product Manager for the statewide "one-stop" Licensing and Permitting Portal.
- Leads stakeholder engagement to ensure collaboration and alignment with business needs
- Oversees the development of educational tools and resources to support portal users
- Promotes portal use and continuously enhances the user experience
- Serves as a working supervisor, providing leadership and guidance to staff
- Consults with managers in the Business Information Center (BIC) section of OEIT to develop and propose revisions to program policies and procedures for continued improvement
- Collaborates with other OEIT program managers and DCEO divisions to understand how programs interconnect and impact businesses
- Performs other duties as required or assigned that are reasonably within the scope of responsibilities outlined above
Minimum Requirements
- Requires knowledge, skill, and mental development equivalent to completion of four years of college, preferably with coursework in business administration, public administration, project management, or a related field
- Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization
Specialized Skills
- Five (5) or more years of professional experience managing digital projects or product implementations in government or enterprise environments, including responsibility for timelines, stakeholder coordination, and successful deliverable execution
- Two (2) or more years of professional experience working with Illinois business regulations, licensing frameworks, or permitting processes
- Three (3) or more years of professional experience coordinating cross-agency or intergovernmental initiatives involving state or local regulatory programs (e.g., licensing, permitting, or compliance systems)
- Three (3) or more years of professional experience delivering written and oral presentations to stakeholders, leadership, or public audiences, particularly to explain technical or regulatory processes
- Two (2) or more years of professional experience conducting user research and usability testing for public-facing digital platforms, including synthesizing and applying feedback to improve functionality and user experience
- Two (2) or more years of professional experience developing user-facing instructional content, such as training guides, manuals, and tutorials, tailored to both internal staff and external users
- Three (3) or more years of professional experience collaborating with web developers and UX designers to ensure user-centric digital tools that meet government service delivery standards
Preferred Qualifications
- Prefers five (5) or more years of professional experience managing digital projects or product implementations in government or enterprise environments, including responsibility for timeliness, stakeholder coordination, and successful deliverable execution
- Prefers two (2) or more years of professional experience working with government business regulations, licensing frameworks, or permitting processes
- Prefers three (3) or more years of professional experience coordinating cross-agency or intergovernmental initiatives involving state or local regulatory programs (e.g., licensing, permitting, or compliance systems)
- Prefers three (3) or more years of professional experience delivering written and oral presentations to stakeholders, leadership, or public audiences, particularly to explain technical or regulatory processes
- Prefers two (2) or more years of professional experience conducting user research and usability testing for public-facing digital platforms, including synthesizing and applying feedback to improve functionality and user experience
- Prefers three (3) or more years of professional experience collaborating with web developers and UX designers to ensure user-centric digital tools that meet government service delivery standards
- Prefers two (2) or more years of professional experience developing user-facing instructional content, such as training guides, manuals, and tutorials, tailored to both internal staff and external users
- Prefers two (2) or more years of supervisory experience, including assigning work, conducting performance evaluations, and recommending or implementing corrective actions
- Prefers three (3) or more years of experience using project management platforms (e.g., Microsoft Project or Planner, Trello, Asana, Jira) to track milestones, manage dependencies, and report on project status
Conditions of Employment
- Requires completion of a background check and submission of a self-disclosure of criminal history
- Requires possession of an appropriate, valid driver's license
- Requires the ability to travel in the performance of duties, including overnight stays as necessary
- Requires compliance with Section 4A-101 of the Illinois Governmental Ethics Act, which mandates the filing of a Statement of Economic Interest with the Office of the Secretary of State. This filing is publicly accessible for examination and copying. Employees required to file a Statement of Economic Interest must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, pursuant to Executive Order 15-09. Fines and penalties apply to untimely filings
- The conditions of employment listed here are incorporated into and directly related to the job duties outlined in this description.
About the Agency
The mission of the Illinois Department of Commerce and Economic Opportunity (DCEO) is to foster and maintain a climate that enables a strong economy for taxpayers, businesses, workers, and communities. DCEO works to attract, retain, and grow businesses; maintain a skilled workforce; and enhance communities so that businesses—large and small—and workers can succeed to the greatest extent possible. The Department delivers impactful and efficient programs and services focused on business, community, and workforce development.
Work Hours: Monday – Friday; 8:30 a.m. – 5:00 p.m.
Work Location: 607 E Adams St, Springfield, Illinois, 62701
Agency Contact: CEO.HR@Illinois.gov (For inquiries only – interested applicants must apply online)
Posting Group: Science, Technology, Engineering & Mathematics; Leadership & Management
Note: This position contains "Specialized Skills" as defined in collective bargaining agreements (CBAs).
Application Instructions
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
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Non-state employees should log in using the "View Profile" link in the top-right corner of the Illinois.jobs2web.com homepage, accessible via the blue ribbon. If you have never signed in before, you will be prompted to create an account
For questions about how to apply, non-state employees can visit Illinois.jobs2web.com and click "Application Procedures" in the footer of any page
Important Communication Notice
The primary method of communication will be through email.
Please check your junk mail, spam, or other folders for messages regarding your application
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