IT System Administration - Journey

About the Agency & Division:

The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals. 

Duties:

This position is responsible for ensuring the the stable operations of the Secure Automated Firearms E-Check (SAFE) application and it’s interfaces to partner agencies applications and data. SAFE is a cloud based system that allows firearm dealers to submit background checks and receive the results via a web-based user interface. It is also utilized by WSP Firearm Background Division (FBD) examiners to determine the eligibility of applicants and adjudicate those background checks. To ensure FBD staff and the supporting technology are able to process firearm background checks efficiently, accurately and without interruption in accordance with RCW 43.43.580, this position requires familiarity with: 

• FBD business processes
• State and Federal legal requirements

Technological architecture used by the vendor, cloud provider and data sources

 

Our new teammate will be able to:

• Supports the FPD core business applications by configuring, integrating, testing, troubleshooting, monitoring, and responding to application incidents with timely resolutions and collaboration with the SAFE vendor and technical team. 
• Identifies and assigns priority to incidents and requests to ensure alignment with division expectations. 
• Track and report on all open incidents and requests. 
• Unit tests all changes to application and configuration and ensures alignment with division quality assurance processes. 
• Engages with partner agencies to ensure quality assurance testing is completed and documented. 
• Use subject Matter Expert (SME) knowledge and requirements elicitation methods to define the functionality requirements for new business needs. 
• Organize the requirements to support the goals and objectives of the new business needs and provide requirements documentation to the vendor and technical team. 

Qualifications:

Required Qualifications:

• Bachelor’s degree in a field related to information technology, mathematics, or engineering and 4 years of experience in information technology areas of application development, database management, or system administration.  OR
  • Eight years of information technology experience in one or more of the following areas: application development, system administration, connecting applications with application programming interfaces (API), SQL coding, XML/XSLT, network communications, Business Analysis..
• Five years of information technology experience above must include a minimum of two years experience writing SQL code for the purposes of developing reports, providing metrics, and/or troubleshooting a transaction processing system