Customer Account Management Intern - Winter 2026

The Customer Account Management Intern provides support and assistance to the Programs Department to ensure Customers' products are produced, shipped and delivered as promised. This is accomplished through assistance in daily tasks as well as a focus on projects to improve ABT processes and systems.  

Essential Duties and Responsibilities 

Creates accurate shipping documentation for Customer orders.   

Works with Key Account Management team to ensure customer expectations for product and shipments meet customer expectations. 

Ensures required Customer documents for technical requirements are communicated and distributed.  

Monitors customers websites for Purchase Order updates.  

Reviews and updates QMS documentation for the Programs team.  

Assists in standardizing Programs tools, including but not limited to:  

• Onboarding resources 

Meeting templates & presentations 

Gantt charts 

Backlog/burndown charts 

Org charts 

Performs other tasks assigned by Manager.  

Requirements 

Currently enrolled in Associates or Bachelor's degree program 

Experience in a Customer Service or Customer Support role, preferred 

Strong organizational and administrative skills 

Excellent attention to detail and data 

Ability to multi-task and work in a fast-paced working environment with minimal supervision 

Excellent computer skills, including MS Office, Outlook, Teams and Project 

Ability to work at least 20 hours per week