Customer Relations Specialist

The Customer Relations Specialist will register participants, complete data entry, and respond to inquiries received by phone, web, and e-mail for the National Inventors Hall of Fame's (NIHF) Camp Invention STEM enrichment programs. This is an on-site, seasonal position until July 2026, with the potential to return each year!

January to June: 20 – 40 hours a week
July: 15 – 30 hours a week

Rate: $15.00/hour

Position Responsibilities:

• Develop a comprehensive understanding of NIHF’s stem enrichment programs
• Accurately respond to customer inquiries by providing program information, locations, and pricing
• Assist customers in navigating the Camp Invention website to register participants online and over the phone
• Problem analysis and resolution
• Customer follow-up and attention to detail for providing superior customer support
• Accurately and efficiently enter and process events and registrations
• Research and resolve customer-related issues in a timely and professional manner
• Have a passion for the company mission, and incorporate that excitement into customer interactions
• Soft sales skills; deliver a prepared sales script to persuade potential customers to register their child while on the phone or in chat sessions, incorporate a sense of urgency, and increase camp donations
• Record details of inquiries, comments, complaints, and actions steps taken to bring about resolution
• Process requests for transfers, cancellations, refunds, and receipts
• Identify and escalate priority issues
• Periodic filing of customer service paperwork
• Communicate and coordinate with internal departments as assigned
• Perform other related duties as they roll over to connective departments; work directly with the sales team for support
• Perform other job duties assigned

Knowledge, Skills and Abilities:

• Knowledge of customer service principles and practices
• Computer literate with strong typing and data entry skills – both speed and accuracy
• Superior communication and interpersonal skills, while providing exceptional customer service
• Ability to communicate effectively via email, chat, phone, and in person
• Knowledge of call center practices
• Confidence in overcoming objections and negotiation practices
• Capable of producing accurate, high-quality work
• Ability to multi-task and respond to changing priorities and seasonal surges in workload
• Team player mentality; ability to remain focused when working in close proximity to other staff members
• Self-motivated and able to work independently
• Interest in non-profit, B2B, and B2C communications
• Ability to facilitate a positive work environment and portray our company mission
• Ability to regularly work in the office and attend in-person meetings
• Requires regular, reliable, and on-time attendance 
• Ability to work evening and Saturday shifts during busy season (May-June)

Credentials and Experience:

• 1-2 years of customer relations/service experience is preferred

Benefits of working for the National Inventors Hall of Fame include:

• Competitive medical, dental, and vision benefit offerings
• On-site workout facility 
• Great team environment 
• Opportunity to return each season, based on performance