Service Center Support Specialist - Facility Operations & Maintenance Support

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found. 

Summary of Job Duties:

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center. This position will evaluate incoming work requests, ensure correct information is entered into the system, and route them appropriately for expeditious handling. This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals. This position will also engage in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities which may impact building operations.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

The formal education equivalent of a high school diploma

At least two years of experience in a specialized or related area applicable to work performed

Preferred Qualifications:

General office experience

Demonstrated good customer service skills

Familiarity with FAMIS, UA’s Computerized Maintenance Management System (CMMS)

Familiarity with Workday

Knowledge, Skills & Abilities:

Knowledge of record keeping procedures

Knowledge of the principles and practices of mathematics and statistics

Knowledge of work-related subject area

Knowledge of computers and software applications

Ability to conduct research and compile data into report form

Ability to establish and maintain filing systems

Ability to operate standard office equipment and use of Microsoft Office

Ability to analyze documents to determine compliance with rules, regulations, and procedures

Ability to communicate both orally and in writing

Ability to effectively communicate verbally in writing, not only with staff, but with deans, directors, department heads, etc.

Familiarity with Facility Management processes and organization

Knowledge of accessibility and usability standards for digital content

Knowledge of data analysis techniques and platforms

Excellent written and oral communication skills

Salary Information:

$39,930 - $43,923; Commensurate with education and experience

Required Documents to Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Caitlin Hughes, Strategic Talent Acquisition Specialist, cmmitche@uark.edu