Part-Time Outpatient Clinic Admin

Pay: $18.00 - $20.00 per hour

Job description:

The Part-Time Outpatient Admin has a key role in the daily functioning of the Center for Behavioral Health (CBH). The Part-Time Outpatient Admin demonstrates excellent organization and communication skills and works independently while providing polite and professional assistance to patients as well as clinicians by phone, mail, email, and in-person. The Part-Time Outpatient Admin is expected to have the ability to multi-task while providing a welcoming, positive, inclusive, and helpful presence in the program.

The Part-Time Outpatient Admin reports directly to the Director of Outpatient Services.

FLSA Status: Hourly, Non-Exempt

Schedule: Ideally, Monday through Thursday, 2PM - 6PM

Essential Duties and Responsibilities:

• Greeting patients and other visitors when they arrive
• Acting as a liaison between patients and staff
• Scheduling appointments
• Ensuring general patient information, insurance information and related paperwork is up to date
• Collecting co-payment and deductibles at check-in
• Coordinating with Patient Accounts and/or Program Director to assist with billing and insurance
• Providing general support to clinicians and medical staff, including faxing, emailing, calling patients, and collaterals
• Answering phones and triaging call
• Ensuring the reception area is maintained as per cleaning procedure
• Maintain a working waitlist

Supervisory / Management: No supervisory responsibilities

Qualifications and Experience:

• Communicates with supervisor while showing initiative
• Works independently
• Works a flexible schedule in coordination with the Program Director
• Has a desire to create a positive work environment that is inclusive and friendly
• Is organized, detail oriented and has multi-task capability
• Responsible, dependable and patient
• Possesses excellent computer skills with experience in using an electronic health record
• Experience in working in a mental health/addiction treatment environment is preferred
• Experience in working with health insurance is preferred
• Always maintains the highest levels of confidentiality regarding HIPAA & 42 CFR Part II standards.
• Experience with an EHR/EMR.
• Must be able to pass pre-employment screenings: Adam Walsh/DCF background check, CORI, and drug screen

Environment and Physical Requirements

• This position operates in an outpatient clinic setting for the majority of the time
• Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move throughout the clinic

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.”

Job Type: Part-time

Work Location: In person