Client Concierge

We are seeking a highly motivated and client-focused professional to join our Client Concierge team at Day & Nite. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. Each Client Concierge team member plays a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.

Key Responsibilities

• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.

• Confidently host and lead meetings with clients both virtually and in person.

• Ensure all client records are complete, accurate, and updated with the most current information.

• Maintain client retention of 98% through proactive relationship management and exceptional customer service.

• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.

• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.

• Educate and train clients on Day & Nite’s proprietary technologies, including the DNAS Connect Mobile App and FMAnywhere online platform.

• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.

Required Skills & Qualifications

• Exceptional problem-solving skills with the ability to resolve challenges effectively.

• Strong listening and critical thinking skills to understand client needs and propose solutions.

• Ability to perform under pressure while maintaining a professional, client-first approach.

• Excellent presentation skills with the confidence to present to executive-level stakeholders.

• Strong organizational skills with a focus on detail, accuracy, and follow-through.

• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.

• Self-driven and able to work independently without micromanagement.

Benefits:

• Health insurance with generous company contribution

• Dental, Life Insurance, Disability, and Vision

• 401K plan with employer match

• Vacation and sick days

• Paid holidays

Shifts:

Monday – Friday

8-hour shift

On site