Customer Service Representative I

Customer Service Representative I

Buyers Products Company, a leading manufacturer in the work truck industry, is searching for a Customer Service Representative to complement the skills and talents of our Customer Service Team.

The Customer Service Representative is responsible for providing world-class customer service support to our customers. This is a great role for someone looking to start their career!

Primary Job Duties:

· Identify and assess customers’ needs to achieve satisfaction.

· Manage a large number of incoming calls and customer service inquiries and complete timely follow-up work as needed.

· Address customer complaints to provide appropriate solutions and escalate to the customer service supervisor when needed.

· Go the extra mile to exceed customer expectations.

· Respond to email correspondence from internal and external customers in a professional and timely manner.

· Must be able to

o Answer 12-15+ calls per hour or

o Respond to 10 to 12+ customer care emails per hour or

o Enter 10-12+ orders per hour or

o Scan 24-28+ orders per hour

§ Consideration will be given if responsible for additional activities such as Mud Flap’s or LOQ’s.

· Assist as needed with other customer service workflows.

Skills/ Experience:

· 1 year of customer call center experience required.

· Strong verbal communication and active listening skills.

· Excellent written communication skills.

· Ability to multi-task, set priorities and manage time effectively.

· Customer service focus and ability to adapt/respond to different types of personalities

· Accurate data entry skills.

· Strong attention to detail.

· Must be a team player.

· Strong problem-solving skills.

· Proficient in Microsoft Office suite.

Education Background:

· High School Diploma or Higher required

Physical Requirements and Work Environment:

· Mobility and dexterity to move around office settings, including accessing file cabinets or storage and navigating to different workstations.

· Must be able to remain stationary for extended periods of time and engage in some repetitive motion.

· Standing, walking, and sitting for extended periods of time.

About Buyers Products Company

Established in 1946, Buyers Products Company has evolved into a leading manufacturer in the work truck industry. Buyers Products specializes in durable truck boxes, heavy-duty towing equipment, hydraulics, controls, and all-season trailer accessories. The Buyers line of snow and ice equipment includes SnowDogg® snowplows, SaltDogg® spreaders, and ScoopDogg snow pushers. For more information or to apply to this position, please visit www.buyersproducts.com.