Student Support Coordinator (Business Development Track)
We are a company dedicated to teaching. Founded in 2005 by PhD candidates at Harvard, we offer the highest-quality online tutoring globally to students of all ages.
Student Support Coordinator (Business Development Track)
Our Student Support team is a skilled group of professionals working at the intersection of educational advising and account management. We provide the highest-quality guidance to students and families, thoughtfully match them with tutors, and work tirelessly to ensure the value and longevity of those relationships. As a Student Support Coordinator, you will play a crucial role in both administrative and client-facing support. The Business Development track allows for the Coordinator to dedicate 20% of their time to supporting business strategy and growth.
Student Support Coordinator (80%)
You will assist the Student Support team’s intake and account management processes, interfacing directly with students and families from initial outreach through the completion of their tutoring programs. You will also collaborate closely with the team to enable new tutoring relationships and ensure their long-term success.
This role demands exceptional organization, attention to detail, and a strong work ethic. You will manage a high volume of daily emails, phone calls, transactions, and multi-step operational workflows. But managing a portfolio of student accounts is also a big people job — one that requires empathy, strong communication skills, and interpersonal intuition. You should be able to manage, and move fluently between, administrative and relationship management tasks.
While the role begins with a focus on administrative support, we provide robust training in educational advising and consultative sales. Over time, you’ll learn how to help students and families navigate our offerings, explain services and pricing, and recommend next steps based on individual goals. Ultimately, we expect you to grow into a trusted steward of tutor-student relationships, and an advisor to the families we serve.
Finally, and perhaps most importantly: we find this work really meaningful, and we hope you do too. The company and its coaches are deeply invested in the special thing that happens when a student meets a mentor who believes in them, invests in them, and helps them fulfill their academic and career dreams.
Sampling of Student Support Activities
- Facilitate student intake by shadowing and documenting sales calls, forms, and emails; eventually fielding sales calls and intake autonomously
- Draft proposals and service requests for prospective clients
- Coordinate with tutors to confirm availability and match options
- Support billing and agreement processes (sending terms, confirming authorizations)
- Initiate new tutoring relationships in our systems (log first sessions, confirm initial payments, monitor startup process)
- Work creatively with Student Support colleagues on business development initiatives
- Collaborate cross-functionally with our Tutor Experience and Operations teams to support shared company goals
Business Development Track (20%)
For 20 years, Cambridge Coaching has experienced steady, year-over-year growth by adhering to a clear mission: delivering unparalleled academic support to students while fostering a collaborative and ethical environment for the industry’s most accomplished tutors. As we look ahead, our continued success will depend on further streamlining our internal systems while preserving our high-touch, high-quality model—even as we endeavor to reach and support a broader community of learners at scale.
On the Business Development track, the Coordinator will:
- Identify and nurture new client pipelines
- Develop and execute outreach campaigns to new and existing business opportunities
- Create a strategy for cultivating growth within our existing client base
- Develop new referral streams and support the expansion of existing word-of-mouth streams
- Evaluate and build a business case for an advertising strategy
- Work with teammates to integrate strategy for sales and marketing
- Create assets for our website and sales team to communicate our offerings to partners and B2B prospects
Who You Are
- You have a completed BA and your academic background evidences your love of learning and follow-through
- You’re incredibly well-organized, detail-oriented, and precise
- You love a task list — and you can also connect individual tasks to big-picture goals
- You take ownership of your work and bring a “whatever it takes” attitude when needed
- You listen, speak, and write with intention and clarity
- You’re a people person and a team player, and you find ways to celebrate and encourage others every day
Go from A to A+
- Experience as a tutor, TA, or educator
- Previous experience or a demonstrated interest in customer service and/or academic advising
- Familiarity with high-stakes admissions processes (college, medical, law, business) and a demonstrated interest in higher education
- Comfort with data and systems, including Excel and Hubspot, or similar CRM tools
- You are based in New York City
- For business development track:
- Familiarity with the process for building and implementing a business case
- Experience relating a data set to a sales and/or marketing strategy
- Facility creating and delivering data-driven presentations
- Track record of project management
Who We Are & Who We Aren't
Cambridge Coaching started as a group of friends who also happened to be Harvard and MIT PhDs. We’ve never been a large corporation, a VC-backed startup, or a tutoring marketplace. From the beginning, we’ve been educators building a company we would want to work for — one grounded in meaningful tutor-student relationships, intellectual joy, and serious teaching. We called ourselves Cool Dorks because we believed the best tutors weren’t just good teachers — they were inspirational role models who brought curiosity and a sense of adventure to their tutoring.
We identified then, and still do, as scholars, thinkers, and creators across every discipline: physicists, historians, economists, literary critics, chemists, sociologists, lawyers, linguists, biologists, and mathematicians who provide exceptional one-on-one academic support, standardized test preparation, and admissions coaching. Despite the breadth and diversity of our expertise, we all share a commitment to one thing: excellence in teaching.
Over the last twenty years, we’ve not only assembled and nurtured the most talented roster of tutors in the industry — we’ve also built a passionate and mission-driven management team. Like the tutors who originally created Cambridge Coaching, one of whom is our current Managing Director, our management team is made up of educators, academic advisors, and dedicated diehards willing to do what it takes to create meaningful teaching and learning experiences for our students and tutors.
This management team includes Student Support, Tutor Experience, and Operations — three groups that work hand-in-hand in a culture defined by high standards, empathy, and collaboration. The creativity and diligence of our management team are unparalleled, allowing us to combine thoughtful advising with the agility of a small business to create a unique and mission-driven voice in the education space.
In everything we do, we follow a few basic principles:
- We are bootstrapped, so we operate according to what is best for our tutors and students. No PE or VC lurking in the background here.
- We always strive to improve our tutoring, putting the quality of our services over any bottom-line goal.
- Our team offers best-in-class academic advising. We don’t just sell tutoring. We listen, we care, and we give honest advice based on our deep knowledge of higher education.
- We are focused on making tutors’ lives easier and better, and we pay our tutors the majority of our company revenue.
- Consistent with our values, we are grateful to partner with high-impact non-profits working to improve the education pathways of underrepresented and underserved students. Our current social impact portfolio includes robust academic partnerships with Prep for Prep, MITES, and Mentoring in Medicine.
Why You Should Work With Us
- A mission-driven tutoring company that operates with integrity. We are dedicated to providing meaningful academic advising, delivering a fair deal for tutors, and ensuring the highest-quality tutoring for students.
- A cool brand defined by no-bullshit transparency, the highest academic standards, and a playful, collegial relationship to teaching and learning.
- An intense, dynamic business environment. We work hard because the work matters, and because we know we are building a unique organization within the supplemental education space.
- An excellent professional training opportunity encompassing business and academic advising expertise. Everyone on our small management team hones a broadly applicable set of professional skills. If you are eager to learn, this may just be the best entry-level job in this industry.
- An abundance of growth opportunities with enormous latitude for creativity. We want you to be creative, interesting, and entrepreneurial, so we’ll give you as much autonomy, and support, as you need to be those things.
- A kind, mutually supportive, and incredibly fun team. We enjoy each other’s company.
- An unparalleled network of wildly impressive tutors. We work with the most crazy brilliant and interesting people in every field and sector: rocket scientists, writers and artists, entrepreneurs, you name it. Can’t do much better for an extended network of colleagues.
To Apply
Please send cover letter and resume to rebecca@cambridgecoaching.com. Please indicate which track you're applying to: Business Development (this job), Content and Marketing, or Social Impact.