IT Intern

IT company is seeking a self-motivated IT Intern possessing excellent communication and organizational skills. The applicant must be self-motivated and able to work in a customer-facing, team-based dynamic work environment. We are looking for intelligent, career oriented people who are looking to start a career in IT.

Job duties include:

• Monitoring and support of clients’ Windows patching environments
• Monitoring of backup environments
• Monitoring of endpoint protection and antimalware solutions
• Daily/Weekly report generation
• Inbound support calls with escalation
• Working with L1 and L2 Support Analysts to resolve escalated tickets
• Field support calls (using company vehicles)
• Occasional project team assistance for refreshing desktops or applications.
   

Qualifications:

• Relevant college coursework or technical school coursework beneficial
• CompTIA A+, N+, S+ beneficial
• Customer service experience beneficial
• Ability to learn quickly in fast-paced environments