Insurance Account Manager
Berlin Insurance Group is an established, modern insurance agency, that prides itself on providing exceptional service to our customers and offering excellent benefits to our employees.
You'd be joining our Account Management team and being the first point of contact for all new and existing customers.
Responsibilities:
- Answer inbound phone calls, emails and texts regarding policies.
- Provide clients with policy details.
- Assist with policy changes, inspections, and cancellations.
- Respond to billing inquiries.
- Process client payments and follow up on pending payments.
- Document all transactions in our internal client database.
Requirements:
- Outstanding communication and customer service skills, verbal and written.
- Ability to manage multiple tasks in a FAST-paced environment.
- Comfortable being on the phone for the majority of your day.
- Ability to prioritize your work every day and complete top priorities on time.
- Ability to accept constructive feedback relating to your performance.
- Must have a very friendly, positive, and upbeat personality.
- Ability to work as part of a team.
- Ability to be at work in the office Monday-Friday on-time. This position does not offer Work-From-Home flexibility.
- Consistent work history with relatable skills.
- Prior insurance experience is preferred but NOT required.
Preferred Skills (NOT required):
- Bilingual in Spanish and/or Portuguese
- Customer Service Experience
- Some college or higher-level education
Why You'll Love Working Here:
- We cover 65% of health and dental insurance.
- We provide 100% paid long term disability, and life insurance.
- We offer a company 401(k) with matching (after 90 days).
- Generous and flexible PTO, including all Federal Holidays + 15 additional days.
- Consistent Monday to Friday schedule.
- Relaxed, casual office environment and dress.
- Well behaved dogs are allowed in the office.
Pay:
$50,000.00 Base Salary minimum, based on work history. Opportunities for multiple bonuses throughout the year are available.
Benefits:
401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Paid time off