Enterprise Systems Analyst/Programmer - FT

Under the direction and supervision of the Administrative Director of Information Systems and the Chief Information Officer, the Enterprise Systems Analyst/Programmer supports the management, maintenance, and enhancement of enterprise-level applications, including the Ellucian Colleague ERP system. This is a full-time regular position.

The Enterprise Systems Analyst/Programmer will:

1. Administer Colleague and other enterprise applications and databases.
2. Perform software modifications and execute system processes.
3. Manage user and system security requirements.
4. Evaluate and resolve data inconsistencies and system issues.
5. Review and apply patches and updates.
6. Configure systems and maintain data extracts and technical integrations with supplementary systems.
7. Collaborate with network engineers on server maintenance and upgrades

In addition to technical oversight, the Analyst/Programmer will collaborate with operational teams across the College to:

1. Troubleshoot and resolve reported issues.
2. Identify opportunities for process improvement.
3. Develop and implement technology-based solutions.
4. Define and promote best practices for aligning business processes with available technologies.

Essential Functions

1. Monitor and maintain enterprise application systems, including but not limited to the suite of Ellucian products: Colleague, Self-Service, Ethos, Intelligent Learning Platform (ILP), and Experience.
2. Evaluate, implement, and maintain data and application integration between Colleague and supplementary systems.
3. Troubleshoot, analyze, and resolve enterprise application system issues.
4. Manage user security for Colleague and other enterprise application systems, including designing, documenting, and granting security roles and permissions.
5. Assist the IT team members and divisions throughout the College in effectively pulling and reporting on Colleague ERP data.
6. Evaluate and support Colleague programming needs using Envision and other relevant programming languages.
7. Respond to and maintain assigned service requests in the Help Desk ticketing system.
8. Create and maintain technical documentation, procedures, and best practice guidelines.
9. Collaborate with end users to analyze, document, and resolve functional and operational challenges.
10. Provide systems analysis to ensure effective use of enterprise application systems.
11. Facilitate technical sessions with Ellucian professional services and other third-party consultants.
12. Coordinate and assist system maintenance activities, including backups and system clones.
13. Review, evaluate, and support the implementation of software patches and updates in a timely manner.
14. Track assigned tasks and projects to ensure they are completed in a timely manner.
15. Act as a liaison between users of various technology systems and technical teams.

Promote a Culture of Belonging

Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute. Foster a community where each individual and their varied perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, and equal opportunities for all.

Minimum Qualifications

1. Associate’s degree (A.A.S.) from a two-year college or technical school in Information Technology, Programming, Computer Technology, Business, or a related field of study.
2. Two (2) years of work experience in Computer Programming/Analysis, Database Administration.

*A Bachelor’s Degree in Information Technology, Programming, Computer Technology, Mathematics, Science, Business, Psychology, Statistics, or a related field of study will substitute for up to one (1) year of required work experience.

Salary

$29.69 per hour

Benefits

SCC BEN Dollars – Eligible Employees: Full-time status. Regular employees with an FTE of 0.75 or greater will be eligible for SCC Ben Dollars. All employees will be required to elect a health insurance option. If the cost of insurance coverage selected by an employee exceeds the SCC Ben Dollars available, all additional costs will be withheld from the employee’s paycheck. Any SCC Ben Dollars that the employee does not elect to use for the purchase of dependent health and dental insurance will be paid to the employee in cash at $0.93 per $1.00 benefit dollar. All amounts paid are subject to withholding for income and employment taxes, but not subject to the College’s contribution toward the Retirement Savings Plan – Group Retirement Account (GRA).

Schedule

Normal working hours for this full-time regular position are scheduled between 7:00 a.m. and 10:00 p.m., Monday through Friday, requiring a minimum of a 40-hour work week, based on a 260-day work calendar. Scheduled special activities, emergencies, or temporary schedule changes may require hours outside of the regular workday or workweek. Special projects, assignments, and periodic increases in workload may require evening and weekend work on an infrequent basis. Monitoring and response to systems outages outside of normal work hours may be required.