Quality/Performance Coordinator

Company Description

Since 1981, Morris Heights Health Center (MHHC) has been a leading provider of comprehensive healthcare services to the Morris Heights community and surrounding areas. As a non-profit organization, MHHC is committed to serving all individuals, including those who are medically, socially, and economically disadvantaged. Annually, MHHC supports over 50,000 patients by providing primary, specialty, dental, mental health, educational, and social services across eight locations and multiple school-based health centers in New York City. The center is recognized as a Level III Patient-Centered Medical Home by the NCQA and is accredited by the Joint Commission.

Summary:

The Quality /Performance Coordinator works under the direction of the Director of Quality Management to improve quality and performance in our multispecialty, ambulatory practice setting. The role will require working collaboratively with Administration, Department Heads, Providers and staff in each of our departments to promote quality and performance improvement activities. This position is accountable for collecting, organizing, analyzing and presenting data to provide statistically valid information that will support patient outcomes, health care delivery and other areas concerning the health center’s performance. 

Key Responsibilities

• Coordinate the monthly Quality Management Committee meetings including but not limited to developing annual reporting scheduling, collating audit data, preparing department specific reports in collaboration with the director/clinical director, and distribution of meeting material.
• Assists the Director, Quality Management with coordinating the Quarterly Quality Council of the Board Committee.

General Responsibilities

• Systematically performs medical record reviews to collect data to support identified quality measures.
• Enters data into appropriate IT system/web application to report quality data, track quality of care concerns.
• Ensure communication occurs in a highly confidential and timely manner consistent with MHHC.
• Manage, implement and evaluate performance improvement activities including collecting and analyzing data and preparing formal reports for presentation.
• Serves as a resource/liaison/educator to all departments and staff related to external agencies.
• Utilizes PDSA cycle, and other quality improvement tools as appropriate in performance improvement activities.
• Ensure that documentation of all OI activities is complete, accurate, easily retrievable and current as required by department policy and regulatory agencies.
• Contributes to the day-to-day functioning of the quality management department.
• Assists with special projects as assigned.
• Helps the Director of Quality Management lead interdisciplinary teams in identifying, prioritizing and implementing departmental improvement projects.
• Aggregates findings and provides a quarterly report to clinical directors.
• Maintain Provider QA Profiles
• Survey Readiness
• Other duties as needed.

Qualifications

• Experience in Quality Control, Quality Management, and Quality Auditing processes
• Strong Analytical Skills to assess data, identify trends, and recommend improvements
• Effective Communication skills for collaboration with cross-functional teams and presenting recommendations
• Bachelor's degree in healthcare administration, Business, or a related field is preferred
• Familiarity with healthcare industry standards, regulations, and accreditation processes is a plus
• Proficiency with performance data tools and systems is beneficial

Compensation: $50,000