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Customer Service Representative

Diverse Lynx
Email

Job Details:

Job Title: CSR(Customer Service Representative )

Location:100% Remote

Full Time

 

Job Description

Requirements

  • HS Diploma/GED
  • Customer service experience (call center a plus)
  • Microsoft Office & strong computer skills
  • Healthcare/medical terminology helpful
  • Strong communication, professionalism, and attention to detail
  • Multitasking, problem-solving, and time-management skills
  • Ability to work under pressure and meet performance goals
  • HIPAA-compliant home office with hardwired 25 Mbps internet

Responsibilities

  • Handle incoming/outgoing calls
  • Resolve inquiries, complaints, and requests
  • Document and process information accurately
  • Communicate clearly, including complex or difficult details
  • Meet KPIs (Quality, AHT, CSAT, FCR, etc.)

 

Regards,

Nishant Singh

US IT Recruiter

300 Alexander Park, Suite 200, Princeton, NJ 08540

Desk : 7324521006 ext no: 235

Email ID : nishant.singh@diverselynx.com

LinkedIn : linkedin.com/in/nishant-singh-a41a57289