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Customer Experience Specialist

Sixt Rent a Car US
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As a Customer Experience Specialist at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs.

YOUR ROLE AT SIXT

  • You respond to all inbound contacts within established service levels, ensuring a premium customer experience
  • You assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience
  • You utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently
  • You partner with global departments to address customer requests and deliver the most effective solutions
  • You offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs
  • You consistently meet or exceed performance and quality standards in customer interactions

YOUR SKILLS MATTER

  • Education You have a High School diploma or equivalent; Associate degree preferred
  • Experience You have 2-3 years of experience in customer service, with a focus on problem resolution and de-escalation
  • Technical Proficiency You are proficient in Microsoft Office Applications, CRM tools, and ability to handle high call volumes while maintaining quality service
  • Soft Skills You demonstrate strong organizational skills, verbal and written communication, ability to multitask, stay organized, and manage time effectively
  • Commitment to Excellence You are success-oriented and willing to take on multiple tasks

WHAT WE OFFER

  • Compensation $19.50/hour with a monthly performance bonus of up to $500.00
  • Comprehensive Health & Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan
  • Paid Time Off & Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance
  • Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
  • Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement