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IT Helpdesk / Computer Technician (On-site Only - Full Time)

AComp IT Services LLC
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Position Summary
We are seeking experienced Helpdesk Technicians / Computer Technicians to join our team on-site. This is not a remote or hybrid position—candidates must be located within a reasonable commuting distance and available for full-time, in-person work in Camden County, NJ. Please ensure that your current location is indicated on your resume.

We are hiring for both mid-level and senior-level roles. Candidates who have prior hands-on experience in IT support will be preferred. New graduates with relevant degrees will also be given preference; please ensure all applicable experience is easily identifiable on your resume.

Key Responsibilities

  • Respond to helpdesk tickets and deliver timely, professional technical support
  • Troubleshoot and resolve hardware, software, and basic network issues
  • Set up and configure desktops, laptops, software, and peripheral devices
  • Provide support via phone, email, remote access, and in-person as needed
  • Maintain documentation of issues, solutions, and procedures
  • Escalate complex issues to senior technicians or engineering team
  • Manage user accounts, system permissions, and ensure basic security compliance
  • Assist with hardware/software inventory and lifecycle management

Required Qualifications

  • Either a degree in IT or a related field OR 1–3+ years of relevant hands-on IT support experience 
  • Solid knowledge of Windows, macOS, desktop/laptop hardware, and basic networking
  • Proven troubleshooting skills and attention to detail
  • Strong communication and customer service skills
  • Familiarity with helpdesk systems and remote support tools
  • Ability to work independently and collaborate with a team
  • Must be reliable and punctual with a strong work ethic
  • Must live locally and be available to work on-site full time

Preferred (but not required):

  • IT certifications such as CompTIA A+, Network+, or similar
  • Experience supporting small to mid-sized business environments

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • On call
  • Weekdays
  • Weekends as needed

Application Question(s):

  • Do you live within 30 minutes of Cherry Hill, NJ 08002?
  • Are you okay with working full-time and in-person? This position does not offer hybrid/remote work at this time.

Ability to Commute:

  • Cherry Hill, NJ 08002 (Required)