Business Analyst

Description:
Reporting to the Business Operations Manager, the Business Operations Analyst will contribute to a strategic program modernizing the client’s key IT systems and driving business transformation. The analyst will be involved across the entire development lifecycle — from inception and requirements gathering to testing, deployment, and production support.

Key Responsibilities:

• Provide superior customer experience through effective escalation management and resolution.
• Serve as a subject matter expert for the multi-tenant auction platform supporting integrations and defect resolutions.
• Partner with Sales, Product Management, and DevOps teams to facilitate integrations and ensure smooth platform operations.
• Oversee auction business rules, incentives, and configurations.
• Support release management activities, testing coordination, and production validation.
• Identify process improvement opportunities and drive operational efficiency.

Required Skills & Experience:

• Bachelor’s degree in Business, Computer Science, or a related field.
• 4+ years of experience in customer support within a software product environment.
• Strong analytical, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite; technical aptitude preferred.
• Background in automotive or vehicle remarketing is an advantage.
• Ability to thrive in a fast-paced, collaborative, and dynamic environment.