Director of Citizen Services

Director of Citizen Services

Buffalo, NY, United States

Salaries may be subject to change pursuant to NYS Civil Service Law and the consent of the Buffalo Common Council.

Qualifications and Appointment of Director of Citizens Services 

The director of citizens services shall hold a degree from an accredited college or university and  have at least three (3) years experience in neighborhood development or related activities, or  have qualifications reasonably equivalent which are acceptable to the mayor. The director shall be  appointed by the mayor and may be removed at will by the mayor.  

Powers and Duties

The director of citizens service shall have the following powers and duties:  

(a) Develop and implement neighborhood revitalization programs, including the administration  of rehabilitation assistance programs. He or she shall initiate and supervise the creation of  special programs or projects designed to attract rehabilitation of housing facilities by private  developers and/or community-based organizations in the residential neighborhoods, enhance  citizen participation, respond to neighborhood needs and develop additional resources to  improve neighborhoods.  

(b) Establish and maintain a centralized computer based system and procedures for receiving,  processing and responding to inquiries, service requests, complaints and suggestions from  citizens in a timely, accurate and professional manner;  

(c) Prepare and file with the mayor and the common council, a monthly statistical report of the  number, nature, and disposition of inquiries, requests, and complaints received;  

(d) Make referrals to appropriate departments, agencies and other service providers;  (e) Make recommendations for improving responsiveness to citizen complaints.  

(f) Coordinate and oversee the office of citizen participation and information and the citizens'  advisory committee.   

SALARY:

$ 124,676