Director Of Operations

Position Title: Director of Operations

Location: On-site, North Scottsdale, AZ
 

About Us

Clear Dermatology & Aesthetics Center is a leading medical and cosmetic dermatology practice with two locations in Scottsdale, Arizona. Our expert team includes 12 physicians and physician assistants, a nurse injector, experienced aestheticians, and a dedicated clinical research division; all working together to deliver comprehensive, evidence-based dermatologic care.

Renowned for our clinical excellence and patient-centered approach, Clear Dermatology has built a strong reputation for providing high-quality care in a supportive, team-oriented environment. As we plan for continued growth, we are strategically enhancing our operations team to ensure scalable, data-driven success while preserving our exceptional standards of care and patient satisfaction that define our practice. 

About the Opportunity

We’re seeking a Director of Operations to help drive our next phase of growth while upholding our commitment to clinical excellence, patient satisfaction, and exceptional standards of care. This key leadership role will focus on optimizing front office and billing operations, implementing systems for accountability and efficiency, and delivering actionable data to support strategic decision-making. The ideal candidate is a proactive, collaborative leader with a proven track record of scaling high-performing medical or cosmetic practices. They are energized by a fast-paced, team-driven environment and hold themselves and their team to high standards of productivity, service, and operational excellence.

Responsibilities:

Operational Leadership: 

• Provide direct oversight of daily operations across both locations, ensuring consistency, adherence to SOPs, staff efficiency, and a seamless patient experience.
  
   
• Ensure scheduling accuracy and efficiency across all channels, including online, in-person, and call center operations.
  
   
• Maintain standardized, thorough check-in/check-out procedures and oversee accurate insurance verification and chart documentation to support billing accuracy.
  
   
• Foster a culture of accountability by clearly defining expectations and ensuring consistent adherence to protocols and best practices.
  
   
• Encourage ownership, proactive problem-solving, and collaboration to maintain a high-performing, patient-focused team.

Operations:

• Optimize space utilization and ensure standardized workflows are consistently implemented across locations to support clinical efficiency and patient flow.
  
   
• Identify and resolve operational bottlenecks to improve the daily experience for both patients and providers.
  
   
• Continuously seek process improvement opportunities that enhance efficiency, reduce friction, and uphold our high standards of care.
  
   
• Partner with the Practice Manager to strengthen organizational structure, enforce accountability, and align performance with Clear Dermatology’s standards
  
   
• Define, track, and report on KPIs across departments to drive performance and continuous improvement.

Staff Development & Culture:

• Support recruitment, onboarding, training, and performance reviews in partnership with the Practice Manager.
  
   
• Promote a culture of excellence, accountability, and respectful, collaborative communication across all teams.

Strategic & Operational Improvements:

• Lead the integration and optimization of technology platforms to improve workflow, data tracking, and the patient/provider experience.
  
   
• Identify and implement strategic operational enhancements that consider budget impact, workflow optimization, and scalability.
  
   
• Collaborate with the Practice Manager and Owner on budgeting, financial planning, and resource allocation.
• Support initiatives that drive cost efficiency and strengthen vendor management.

Requirements:

• Minimum 5 years of experience in an operations or management role within a medical practice or clinical setting
• Proven experience scaling or growing multi-provider medical practices
• Strong background in billing oversight and front office operations
• Demonstrated ability to create, analyze, and act on performance metrics and business reports
• Familiarity with AdvancedMD, Modernizing Medicine, or similar EMR/PM systems
• Experience in cosmetic medicine, plastic surgery, or other cash-pay models preferred
• Exceptional communication, leadership, and organizational skills
• High emotional intelligence with the ability to collaborate across functions and roles
• Bachelor’s degree preferred, though not required
• Ability to work on-site daily at the Bell Rd. location and flex between locations as needed
• Positive, upbeat, and optimistic mindset
• Collaborative, solution-focused, flexible, and proactive problem-solver
• Honest and loyal, with a strong cultural fit and team-first mentality
• Capable of working independently and making sound, data-informed decisions