Associate Manager, Sales Operations

Location: Hybrid (Malvern, PA or East Windsor, NJ - 3 days in-office/2 days work-from-home)

Full-Time

Comprehensive Benefits (Medical, Dental, Vision, 401k w/company match)

Reports to: Associate Director, Sales Operations

HMP is a leading healthcare event and education company, with a dominant position in several therapeutic areas, including Psychiatry & Behavioral Health and Senior Living. With a mission to enhance patient care, we provide information and education to healthcare professionals through over 400 global, regional, and local events, and reach more than 4 million users monthly via digital networks and social channels.

We are seeking an Associate Manager, Sales Operations to join our growing Revenue Operations organization. This role plays a key part in supporting the sales process, maintaining data accuracy, and optimizing systems to drive efficiency, transparency, and revenue growth across the organization.
 

The ideal candidate is organized, detail-oriented, and proactive—someone who thrives in a fast-paced environment and has a strong interest in sales operations, CRM management, and process improvement.

Responsibilities

Sales Operations & CRM Management

• Maintain and update HubSpot CRM, ensuring accurate client and prospect data across all accounts.
• Support the forecasting process by consolidating sales updates and preparing summary dashboards.
• Manage CRM workflows including data hygiene, lead assignment, and deal-stage maintenance.
• Drive CRM adoption through training, audits, and process documentation.
• Generate and distribute sales reports and dashboards for Sales, Finance, and Executive leadership.
• Partner with the VP and Associate Director of Sales Operations to analyze sales performance and pipeline trends.
• Support leadership meetings with data-driven insights and actionable recommendations.

Account & Administrative Support

• Process and file client contracts and documentation according to company standards.
• Assist in preparing proposals, agreements, and post-event client reports.
• Support internal sales trackers, presentations, and weekly revenue summaries.
• Provide ad-hoc reporting and data analysis to support business decisions.
• Serve as a liaison between Sales, Finance, and Marketing to ensure alignment on client deliverables and timelines.

Event & Meeting Logistics

• Coordinate with vendors and internal teams to support logistics for industry conferences and virtual events.
• Maintain schedules, shipping lists, and inventory tracking for event materials.
• Ensure timely delivery of client assets, signage, and collateral for sponsored events.

Process & Systems Optimization

• Evaluate and improve existing sales processes for greater efficiency and accuracy.
• Assist in developing and maintaining standard operating procedures (SOPs).
• Support adoption of sales enablement tools such as Map Your Show, Airtable, or Adobe Express.
• Collaborate with Marketing and Finance to ensure consistent reporting and revenue tracking.

Qualifications

Education:

• Bachelor’s degree required, preferably in Business Administration, Marketing, Communications, or a related field.

Experience:

• 1–2 years of experience in a sales operations, administrative, or analytical role.
• Proficiency in HubSpot CRM required; experience with Salesforce or similar tools preferred.
• Strong Microsoft Excel skills; familiarity with PowerPoint and data visualization tools a plus.
• Experience in events, media, or healthcare industries preferred.
• Exposure to project management software (e.g., Hive, Monday, or Asana) preferred.

Competencies

• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Analytical thinker with strong problem-solving skills.
• Exceptional communication skills—both written and verbal.
• Proactive, adaptable, and collaborative team player.
• High level of professionalism, discretion, and accountability.
• Willingness to travel for conferences 4–5 times per year.

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