Inside Sales Representative

Inside Sales Representative

ACS Persona

• Integrity: Always be honest and truthful in your actions.
• Respect: Treat others as you would like to be treated, including team members, customers, and vendors.
• Team Player: Don’t just fulfill your job duties – strive to exceed expectations and support the company’s overall success.
• Accountability: Own your actions and take responsibility for your performance.

Core Values Statements

• Driven for Growth - We believe in constant, proactive growth, for both our business and in the lives of our employees.
• Be Humble and Coachable - We believe if all team members remain humble and coachable, we can put pride aside to build stronger employees and a more profitable business.  
• Get it Done… Right! - We believe in taking action, but not without careful planning, forethought and preparation.

Mission and Vision Statement

Air Compressor Services seeks to provide the highest quality and widest variety of air compressor parts, lubricants and services. We will prioritize our customers’ uptime by providing a seamless service and ordering experience, replacement part availability and a partner with whom they can reciprocally share valuable knowledge. We are on a mission to be the world’s premier resource for businesses who need air compressor parts and services.

Position Summary

The Inside Sales Representative is responsible for generating and nurturing leads, responding to customer inquiries, and supporting the sales process through various communication channels such as phone, email, and CRM systems. The role requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities efficiently. 

Key Responsibilities:

• Respond promptly to inbound inquiries and qualify leads to identify potential sales opportunities.
• Generate quotes, present product or service solutions, and convert leads into opportunities.
• Maintain accurate records of customer interactions and sales activities in the CRM system.
• Conduct professional and courteous phone and email correspondence.
• Deliver a consultative experience by understanding customer needs and recommending tailored solutions.
• Ensure timely follow-up with all active accounts and open opportunities.
• Accurately track deal stages, potential revenue, and estimated close dates.
• Plan and execute next steps for each opportunity and document all relevant sales notes.
• Collaborate with external sales representatives to pass off qualified leads when appropriate.
• Confirm all customer order details including product specs, shipping preferences, and billing information.
• Ensure orders meet accuracy and compliance standards, including tax and logistics considerations.
• Submit necessary documentation (e.g., quotes, case records, service requests) with precision and clarity.
• Achieve daily and weekly sales call targets (e.g., 35+ outbound calls).
• Meet or exceed defined metrics such as response time, quote turnaround, and margin goals.
• Regularly review sales opportunities and plan tasks to maintain an organized and effective workflow.
• Adhere to scheduled work hours and communicate planned absences in advance.
  Maintain a positive, team-oriented attitude and uphold professional behavior in all interactions.
• Manage daily responsibilities efficiently while staying aligned with broader sales team goals.
   

Qualifications:

• Previous experience in inside sales, customer service, or a similar role preferred.
• Strong verbal and written communication skills.
• Comfortable using CRM systems and office software (e.g., Salesforce).
• Detail-oriented with excellent organizational and time management abilities.
• Ability to work independently and as part of a collaborative team.