Customer Experience Coordinator

Customer Experience Coordinator

Location: Greenville, SC  
Company: Cameron Ashley Building Products

Join a team that’s shaping the future of customer engagement at Cameron Ashley!
We’re looking for a Customer Experience Coordinator who thrives in a collaborative, fast-paced environment. In this role, you’ll play a key part in supporting our Customer Experience team and helping customers and employees make the most of Connect, our eCommerce platform at www.cameronashleybp.com.

What You’ll Do

As the Customer Experience Coordinator, you’ll work closely with our Sales, Marketing, eCommerce, and Category Management teams, as well as directly with customers and suppliers. Your responsibilities will include:

Customer Onboarding & Training

Set up new customer accounts and ensure smooth access to Connect

Conduct engaging training sessions for customers and new employees on website functionality and order entry

Product Information Management (PIM)

Create and enrich product SKUs using data from our ERP system (NxTrend)

Maintain accurate, up-to-date product information on Connect

Cross-Functional Collaboration

Partner with sales teams and suppliers to gather detailed product data

Support marketing and merchandising initiatives to enhance the online customer experience

Customer Engagement

Attend regional trade shows to promote Connect and educate customers on its benefits

And more: Take on additional projects that improve our digital customer experience

Who You Are

We’re seeking someone who is:

Detail-oriented and highly organized

Comfortable managing data and digital systems

Skilled in communication and customer training

Collaborative with cross-functional teams

Curious about products, technology, and process improvement

Preferred Experience:

Experience with ERP systems (such as NxTrend)

Background in eCommerce, sales support, or customer service

Proficiency in Microsoft Office and general data management

Why You’ll Love Working Here

At Cameron Ashley, you’ll be part of a team dedicated to making our customers’ jobs easier and their businesses more successful. We offer:

Competitive compensation and benefits

Opportunities for career growth and development

A supportive team culture focused on innovation and customer success