Player Support Operations Internship

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

Ready to take the first step in your professional journey? Rush Street Interactive (RSI), a leader in the fast-growing iGaming industry, is offering a 12- week internship program designed to give students and early-career professionals hands-on experience in customer support and player experience. As an RSI Intern, you’ll work directly with our Player Support team to help ensure every customer interaction reflects our commitment to excellence. You’ll gain firsthand insight into how RSI supports players across our online gaming platforms—learning the processes, communication skills, and problem-solving techniques that keep our customers engaged and satisfied. You’ll collaborate with experienced mentors, contribute to meaningful projects, and build the skills needed to launch your career in a dynamic, tech-driven industry. This is more than just an internship—it’s a chance to learn how outstanding customer care drives success in the iGaming world.

What You'll Do:

• Customer Support Experience: Learn how RSI’s Player Support team handles real customer inquiries, resolves issues, and builds lasting player relationships.
• Industry Exposure: Understand how a leading iGaming company operates in a highly regulated and rapidly evolving environment.
• Professional Growth: Take part in workshops, mentorship check-ins, and receive real-time feedback to help you grow personally and professionally.
• Project Involvement: Contribute to initiatives that enhance player satisfaction, improve support tools, or streamline communication processes.
• Career Pathway: High-performing interns may be considered for future full-time opportunities within RSI’s Customer Support or Operations teams.

What You'll Bring:

We’re seeking empathetic, motivated individuals who are eager to learn how great customer service creates loyal players and drives business success. You might be a great fit if you:

• Have strong communication and organizational skills 
• Enjoy helping others and solving problems 
• Are excited to learn how technology supports exceptional customer experiences 
• Can commit to 20–30 hours per week in a hybrid setting • Are professional, proactive, and collaborative 
• Are comfortable working independently and asking questions 

No previous iGaming experience required—just bring your enthusiasm, empathy, and willingness to learn!