Service Delivery Intern - D&IT

Job Summary

As a Summer Intern at Black & Veatch in Overland Park, KS., you will play a meaningful role in addressing some of the world’s most critical infrastructure challenges. This internship offers the opportunity to contribute to diverse, impactful projects that support our clients’ goals while fostering your professional growth and advancing the success of Black & Veatch.

Key Responsibilities

Assist with software renewal and approval processes in Service Now

Assist with the onboarding process for new hires, documentation and process improvements

Assist with developing and maintaining knowledge articles to support team processes and procedures

Assist with the mobilization efforts for project sites: network, printer, AV, badging, IPADs, cellular services

Assist with the relocation efforts for regional offices: network, printer, AV

Offer support and training for various IT tools, helping team members with various resources

Facilitate system requests for software, hardware, and account activation/deactivation, ensuring timely processing

Assess the IT needs of Black & Veatch professionals and provide recommendations for service delivery improvements

Document procedures and complete IT activities for onboarding and offboarding professionals

Monitoring, support and troubleshooting TEAMS environment, performance and usage

Assist with support corporate auditorium

Assist with procure, support and manage regional office and project site audio visual and TEAMS equipment

Gain an understanding of latest features and updates in Microsoft TEAMS and associated hardware

Assist with setting up workstations, AV equipment, conference rooms and other areas as needed

Preferred Qualifications

Current enrollment in Information Technology or Business Management related degree program.

Minimum Qualifications

Current enrollment in Information Technology or related degree program. All applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.

Work Environment/Physical Demands

This internship position is expected to be in the office on a full-time basis.