Technical Support Engineer
Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in our Santa Clara office, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!
How you'll spend your time here:
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop knowledge base article.
We would love to talk to you if you have many of the following:
Degree in Computer Science, Information Systems or related field & graduating in 2026
Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.