Business Operations Intern

As a Business Operations Intern, you will assist with optimizing key operational processes that are crucial for ensuring that patients and their families receive the timely support they need. Your responsibilities will include mapping and refining our under-18 intake forms, developing a family assessment model, and helping improve our waiting list management system. This internship offers a unique opportunity to work within a nonprofit focused on cancer care while gaining valuable experience in business operations, process improvement, and healthcare services.

Key Responsibilities:

• Mapping the U18 Intake Form/Assessment:Assist in reviewing and mapping the current under-18 intake form and assessment process. Provide suggestions for improvements and streamline the intake process to ensure it is efficient, accessible, and meets the needs of families and caregivers.
• Development of Family Assessment:Contribute to the development and refinement of a comprehensive family assessment tool that will help understand the specific needs of families and caregivers impacted by cancer.
• Refining Waiting List Management Protocol:Help finesse and improve the waiting list management protocol by analyzing current stats and metrics. Work on developing suggested scripts and a "check-in" strategy to ensure effective communication and provide ongoing support to individuals on the waiting list.
• Data Analysis & Reporting:Assist in gathering and analyzing data related to intake forms, family assessments, and waiting list management. Provide insights that can improve operational efficiencies.
• Process Documentation:Help document operational procedures, including scripts, protocols, and workflows, ensuring clear, accessible guidance for staff and volunteers.
• Collaborative Support:Work closely with the operations team, healthcare professionals, and volunteers to ensure all systems and processes are aligned with the charity’s goals and values.

ABOUT THE ORGANIZATION

Our mission is to provide psychological, emotional, practical and educational support to people with cancer and those who care for them, through a warm, welcoming and client centred approach and to ensure that everyone in Ireland is aware of, and able to access these services. Our three Centres are open for drop in and for Counselling, Acupuncture, Reflexology, and Manual Lymph Drainage appointments. Remote services include a telephone support service and remote counselling. We also have a range of online classes, talks and programmes for people with cancer and their families running on a regular basis. These include weekly stress management, relaxation, mindfulness and yoga classes via Zoom.

ADDITIONAL BENEFITS

On-site Supervision and Support

Our internships include 24/7 on-site staff to support students working and living abroad. All students will also report to a supervisor at their internship site. Supervisors provide and oversee daily tasks, introduce the intern to team members, and mentor the intern in organizational agility, skill acquisition, and career readiness. Interns complete a midpoint and final evaluation, and supervisors complete a final evaluation of their interns. All work responsibilities and projects are approved in advance. 

Academic Credit

Students on an internship have the opportunity to enroll in their home university for credit, or enroll in a course through API to transfer back to their university for credit. Email support-internships@apiexperience.com for more information and a syllabus.

Housing and Excursions

Housing and excursions are included in your internship and will be selectable during the application process. 

Visa Sponsorship

This position does not offer visa sponsorship for non-US citizens 

Visa Sponsorship (London, Edinburgh, Sydney only)

Selected candidates will be responsible for obtaining a temporary work visa with support from API, please note that this has an additional expense on the candidate. For more information visit our visa pag