Computing and Network Support Technician

The Computing / Network Support Technician shall be responsible for supporting personal computers, configuring network/phone connections, VLAN’s and general computing support. 

The duties shall include but not be limited to the following:

Responsibilities:

1. Responsible for timely day-to-day support, management, monitoring, troubleshooting, security and support of workstation systems and network environments, including hardware and software.
2. To ensure optimal workstation performance will install, diagnose, repair, maintain, and upgrade all PC hardware and peripherals.
3. Installs, configures and upgrades operating systems and software, using standard business and administrative packages.
4. Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables (CAT3, CAT5, CAT6 and Fiber) and rewires as required for new installations and office reconfiguration.
5. Manages system backups, restores and assists in Disaster Recovery planning
6. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
7. Acts as a technical resource in assisting users to resolve problems with equipment and data.
8. Assist with support of Microsoft Office products, printers, CAD software, configuring storage drives securely, and other software support as assigned.
9. Keep technology knowledge up to date by participating in IT training or other assigned activities.