Customer Service Specialist

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT
ROLE TITLE: ADMINISTRATIVE AND OFFICE SPECIALIST III      
Working Title: Customer Service Specialist      
Pay Band:  3    
Position #:  CJS00258  

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Customer Service Specialist in Richmond, Virginia.  This position supports the Division of Licensure and Regulatory Services.  Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance.  If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:
● This position plays a key role in providing high-quality customer service to the Division’s entire constituent base. As one of the first points of contact for troubleshooting and problem-solving issues involving constituents, processing applications, and providing technical assistance, this position provides the opportunity for direct customer assistance.          

What the ideal candidate must possess:
● Excellent customer service skills.
● Experience with effective oral and written communication skills across a variety of audiences.
● Strong work ethic and a positive attitude.
● Experience providing support to customers in-person, telephonically or via email correspondence. 
● Demonstrated experience performing tasks associated with a fast-paced office environment.
● Demonstrated experience operating a multi-line phone system.
● Demonstrated ability to enter data into a computer system, quickly, efficiently, and accurately.
● The ability to handle issues and problem-solve.
● The ability to learn new skills and subject matters quickly.
● The ability to exercise discretion and maintain confidentiality.
● Knowledge of and experience using Microsoft Office Suite applications.
● The ability to think strategically, cross-culturally, and independently.    
● Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
● Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations:
● Experience collecting and analyzing data, researching, and assembling information.
● Experience with purchase requisition processing or procurement procedures.     

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization.  The individual may also be responsible for submitting an annual Statement of Personal Economic Interest.  In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The starting salary range is $51,000 to $56,000 plus the state’s benefits package.  

Applications for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System at https://www.jobs.virginia.gov/home.  All applications should be submitted by 11:55 pm on November 13, 2025.  The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted.  Résumés and cover letters may be attached to the online application.  

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodation in order to participate fully in our recruitment experience. Contact us at (804) 786-9469 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at https://www.jobs.virginia.gov/home for the status of your application and this position.