District Technology Assistant

South Fayette Township School District

3680 Old Oakdale Road

McDonald, PA 15057

Phone: (412) 221-4542  ⬪  Fax: (724) 693-2883

www.southfayette.org

JOB DESCRIPTION

TITLE: District Technology Assistant

REPORTS TO: Help Desk Manager

JOB GOALS:

Support and maintain district technology and software to provide an ideal educational environment. 

QUALIFICATIONS:

• Associate IT degree or equivalent combination of technical education and experience
• IT help desk preferred
• Experience with Google Suite, Microsoft Office 365, and iCloud applications
• Experience with Apple and Microsoft operating systems
• Demonstrate working knowledge of computer hardware repair and software configuration
• Ability to install software on a multi-platform environment
• Ability to work independently and prioritize workflow
• Excellent organizational and documentation skills
• Effective written and verbal communication skills

PERFORMANCE RESPONSIBILITIES:

• HelpDesk Level 1 Support
  • Responsible for timely resolution of Helpdesk tickets
  • Maintain Helpdesk documentation
  • Escalate unresolved issues as appropriate
     
• Support district 1:1 initiative and implementation
  • Assist with student device collection/distribution
  • Diagnose, clean and prepare devices for student use
  • Support the daily repair request of student devices
  • Maintain accurate student device inventory
• Maintain district equipment inventory
• Provide technical support to end-users according to the priorities set by the Help Desk Manager
• Facilitate communication between the end-user and the Technology Department
• Support district and classroom technology
• Image student and staff devices when necessary
• Support various cloud services including account set-up for the district (Office 365, Google Apps, Apple iCloud)
• Assist with district printer functionality, including maintenance and management software
• Contribute to project plans and support implementation
• Assist in maintaining organized and efficient work areas and procedures which support the responsibilities of the technology department
• Responsible for technology set-up of district events
• Support district staff with account login and computer access issues as appropriate to their role
• Perform technology onboarding support as needed (i.e. Administrative Assistants, Paraeducators and Teachers). This includes:
  • Initial Sign-on
  • Introduction to SIS
  • Employee Portal/Fund Accounting
  • Other district supported software
• Assist or lead student and staff training when assigned by Help Desk Manager
• Contribute to software account creation as assigned by Technology Managers
• Perform other duties as assigned by Technology Managers

TERMS OF EMPLOYMENT: (12 months)

Salary, work schedule and other conditions of employment are to be in accordance with the  South Fayette School District salary schedule and applicable policies. 

EVALUATION: 

Performance of this job will be evaluated annually in accordance with provisions of the applicable policies of the South Fayette School District.