You are viewing a preview of this job. Log in or register to view more details about this job.

Desktop Support Technician

City of Kettering

The City of Kettering is accepting submissions for the position of:

Pay from $27.42 to $35.29 per hour

Medical, dental and vision insurance

OPERS retirement

Vacation, sick, holiday pay and more

Candidates who are interested in this opportunity should apply via our online application portal www.ketteringoh.org/jobs and attach a resume and cover letter.

Submission deadline is Monday, December 1, 2025 at 5:00 p.m.

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The employee in this position also assists in the maintenance and testing of network equipment, servers, and associated equipment. The position involves a high degree of interaction with employees throughout the City. The position's responsibilities require independent analysis, communication and problem solving. Work is performed with general supervision and requires initiative and judgment. Regular and predictable on-site attendance required for this position. This position reports to the Information Systems Manager.

The Desktop Support Technician position requires a broad knowledge of technologies and technical concepts including working knowledge of: experience with VoIP phone systems; experienced with managed antivirus products; experience with backup software and concepts; networking concepts and troubleshooting techniques, configuration and troubleshooting of wireless networks and mobile devices; PC and peripheral hardware setup, operation, maintenance and troubleshooting; experience with Windows 10/11 and general operating system concepts.

Qualifications: An Associate degree in Information Systems or a closely related field and a minimum of one year of work experience in a technical position or any combination of education and experience that allows the candidate to perform the above identified and related duties. Local government work experience is preferred.

Job Description

GENERAL STATEMENT OF DUTIES:

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The employee in this position also assists in the maintenance and testing of network equipment, servers, and associated equipment. The position involves a high degree of interaction with employees throughout the City. The position's responsibilities require independent analysis, communication and problem solving. Work is performed with general supervision and requires initiative and judgment. This position reports to the Information Systems Manager.

EXAMPLES OF WORK: (Illustrative Only)

•Performs technical support of computers, software, peripherals, mobile devices, VoIP phones and related technology;

•Works with vendor support contacts to resolve technical problems and initiate warranty replacements;

•Assesses functional needs to determine specifications for hardware and software purchases;

•Plans and implements annual computer and VoIP phone replacement projects;

•Monitors and addresses problems reported by central managed antivirus;

•Assists in resolving problems with server and database backups;

•Assists in the administration, maintenance, testing and troubleshooting of network equipment, servers, storage, and associated equipment;

•Responds to issues and communicates in a timely and effective manner while providing professional, courteous and knowledgeable service. Acts with an appropriate sense of urgency and follows up to ensure issues are resolved to satisfaction;

•Maintains desktop and laptop asset inventories;

•Maintains software media and license inventory;

•Creates and maintains documentation including but not limited to: configuration backups, changelogs, work ticket activities, and knowledgebase documentation or checklists;

•Remains current with technology trends and advancements;

•Assist end user configuration setup for VPN and smart phone email remote access;

•Process user account changes (additions, deletions, and modifications);

•Performs related duties as assigned;

•Regular and predictable on-site attendance required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

This position requires a broad knowledge of technologies and technical concepts including working knowledge of:

•Experience with VoIP phone systems;

•Experience with managed antivirus products.

•Experience with backup software and concepts;

•Networking concepts and troubleshooting techniques. Experience with Cisco IOS is a plus;

•Configuration and troubleshooting of wireless networks and mobile devices;

•PC and peripheral hardware setup, operation, maintenance and troubleshooting;

•Experience with Windows 10/11 and general operating system concepts.

This position will have significant interaction with technology users, therefore the individual must have exceptional customer service skills and written and verbal communication skills. Work is performed with little supervision and requires initiative and good judgment and the capability of rapidly learning new technologies. This position needs to demonstrate expertise in troubleshooting and solving complex problems. Excellent organizational and time management skills are required as well as an understanding of local government operations and procedures.

ACCEPTABLE EXPERIENCE AND TRAINING:

An Associate degree in Information Systems or a closely related field and a minimum of one year of work experience in a technical position or any combination of education and experience that allows the candidate to perform the above identified and related duties. Local government work experience is preferred.

THE CITY OF KETTERING IS AN EQUAL OPPORTUNITY EMPLOYER