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Help Desk Technician

Location: Asheboro, NC
Application Deadline: Open until filled
Department: Engineering | Reports to: Manager of Information Technology

Are you the go-to person for tech support among your friends and coworkers? Do you love solving problems, helping others, and staying on top of the latest technology trends? If so, Randolph Electric Membership Corporation (REMC) invites you to bring your expertise to our team as a Help Desk Technician!

At REMC, you won’t just be fixing computers—you’ll be supporting the critical systems that keep our community-powered Cooperative running smoothly. This is your chance to join a mission-driven organization that values innovation, teamwork, and service.

What You’ll Do

  • Troubleshoot and resolve hardware, software, and network issues.
  • Support Microsoft 365, Windows PCs, iOS devices, MFA, and more.
  • Respond to support requests via Teams, email, phone, or in-person—always with a helpful attitude.
  • Learn and apply new technologies—both formally and on the fly.
  • Install and configure software, document solutions, and help shape IT best practices.

What You Bring

  • Associate’s or Bachelor’s in a computer-related field preferred—but experience and training can be just as valuable.
  • 4+ years of hands-on IT experience (preferred).
  • Strong knowledge of Microsoft operating systems and common business applications.
  • Excellent communication skills and a collaborative spirit.
  • Ability to work independently and juggle multiple tasks with attention to detail.

Bonus Points For:

  • IT certifications like A+, Network+, or MCP.
  • Experience with password management tools and IT security practices.
  • A genuine passion for helping others and making technology less intimidating.

Why Join REMC?

  • You’ll be part of a close-knit team that supports a mission bigger than just IT—keeping the power on for our members.
  • We believe in continuous learning, professional development, and cross-training.
  • Your ideas matter here.
  • And yes—your troubleshooting skills will be put to good use.

Requirements

  • Valid NC driver’s license
  • CPR & First Aid Certification (or willingness to obtain)
  • Occasional travel required, mostly within 200 miles

Ready to bring your tech talents to a role where every solved ticket makes a real difference?
Apply today and help power the people who power our community.