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Volunteer Administrative Manager

Martha's Table
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POSITION OVERVIEW

The Volunteer Administrative Manager will support the development of volunteer leaders by stewarding individuals through the volunteer life cycle. This position will manage volunteer scheduling, and training, as well as execute recruitment, recognition and retention efforts as outlined in the volunteer engagement strategy.  

 POSITION DUTIES AND RESPONSIBILITIES

Administration

  • Establish and oversee a system for the collection and maintenance of data for accurate assessment of volunteer program outcomes.
  • Manage day-to-day volunteer operations, including scheduling volunteers, responding to email and telephone inquiries, and troubleshooting volunteer problems.
  • Maintain and update the volunteer database, ensuring accuracy for tracking hours, contacts, and reports.
  • Develop and document standardized policies and procedures for all volunteer services.
  • Collaborate with the Director of Volunteer Engagement to prepare reports of volunteer program outcomes to internal and external stakeholders.
  • Commitment to Martha’s Table’s mission and core values of compassion, respect, teamwork, and accountability.
  • Embodies and serves as a model for “The Martha's Table Experience” and our organization’s core values.
  • Performs other duties as assigned.

Program Management

  • Develops tactics and plans to execute volunteer engagement strategies.
  • Manage and serve as an internal point of contact for on-site volunteers.
  • Manage the process to train, facilitate, and provide oversight for team members orienting and training new volunteers.
  • Liaise and meet with the various program leaders within Martha’s Table to assess their volunteering needs.
  • Facilitate recognition and retention efforts to create and assure meaningful experiences for all volunteers.
  • Collaborate with the Programs team to support and develop activities for volunteer engagement programming to increase leadership skills for volunteers.
  • Support the collaboration with the Communications team to create  impactful content to support volunteer newsletters and communication.
  • Support the collaboration with the Development team to expand the donor and volunteer network, and to enhance financial and volunteer contributions.
  • Attend all MT Anchor Events to support volunteer management.

External Relationship Management

  • Actively organize, coordinate, and manage the recruitment of volunteers with a focus on developing partnerships with social, civic, and community-based institutions and organizations.
  • Manage existing partnerships with recurring volunteer groups

 EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIREMENTS

  • Strong interpersonal skills with the ability to demonstrate Martha’s Table’s core values compassion, accountability, respect and teamwork to build strong internal and external relationships.
  • Strong public speaking skills with the ability to strongly communicate Martha’s Table’s mission, approach, and volunteer engagement strategies and opportunities to large audiences internally and externally.
  • Strong time management and organizational skills with the ability to organize and manage resources as well as efficiently deliver on competing priorities in a fast-paced environment.
  • Strong written and verbal communication skills with the ability to effectively convey information regarding volunteering logistics to various internal and external stakeholders.
  • Strong data entry skills with the ability to maintain clean and accurate volunteer data - with a focus on customer relationship management.
  • Proficient in verbal/written Spanish, preferred but not required

 EDUCATION AND TRAINING REQUIREMENTS

  • At least 2 years of university, community college, business school, vocational, trade or technical school or at least 3 years of related professional experience in volunteer management, stakeholder engagement or program management. 
  • Experience with event planning (preferred)

WORKING CONDITIONS

  • Limited physical activity. Requires limited movement. Work environment predominantly in an office setting.

COVID-19

 

Martha's Table requires all team members to have:

2 doses of either Pfizer or Moderna administered before April 18, 2023;

1 dose of Johnson & Johnson's Janssen administered before May 22, 2023;

2 doses of Novavax COVID-19 vaccine, Adjuvinated; or

1 updated dose of either Pfizer or Moderna administered after April 18, 2023

Martha's Table will consider waiving the vaccination requirement for:

Candidates who object in good faith and in writing, pursuant to procedures established by the City Administrator or his/her designee, that the employee's vaccination would violate their sincerely held religious beliefs; and

Candidates who have obtained and submitted written certification from a physician or other licensed health professional who may order an immunization, that being vaccinated for COVID-19 is medically inadvisable because of the employee's medical condition. 

Marha's Table is an Equal Opportunity Employer. Applicants who are unable to be vaccinated for religious or medical reasons should contact Human Resources (hr@marthastable.org) as soon as possible to engage in the interactive process and explore what, if any, reasonable accommodations Martha's Table is able to offer. 

This position requires the completion of a satisfactory background check. Martha's table is an Equal Opportunity Employer and is committed to providing employees with a work environment free of discrimination and harassment of any kind. Martha's table is committed to the principle of equal employment opportunities for all employees and applicants for the employment and prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), national, social or ethnic origin, disability status, HIV status, family medical history or genetics, protected veteran status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, family or parental status or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Martha's table will not tolerate discrimination or harassment based on any of these characteristics. If you need assistance or an accommodation due to a disability, you may contact us at 202-328-6608 or via e-mail at hr@marthastaple.org.