Workforce Operations Intern

Workforce Operations Intern 

As a Workforce Operations Intern, you will play a pivotal role in supporting our workforce planning and optimization initiatives. This position provides an excellent opportunity to gain hands-on experience in analyzing workforce data, operational process improvement, and contributing to the development of strategies to enhance organizational efficiency.

The ideal candidate for this role will possess a passion for workforce planning, theme parks, operational efficiency, and/or data analytics.

Roles & Responsibilities:

Workforce Planning:

• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
• Contribute to the development of workforce planning models and scenarios.
• Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.

Scheduling:

• Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
• Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.

Process Improvement:

• Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
• Assist in implementing solutions to enhance the efficiency of key operations within the park.
• All other duties and special projects assigned by leadership

Education and Experience:

• Currently enrolled in a Bachelor’s or Master’s program in human resources, business, industrial engineering, data analytics, or a related field.
• 1+ years of previous work experience in a workforce management, operations management, or HR role preferred but not required
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Previous experience with Power BI, Quinyx, or other Workforce Management software a plus
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

• Ability to remain seated and sedentary for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with frequent interaction with other outdoor park locations
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments