Customer Service Representative

We are seeking enthusiastic and compassionate individuals to join our remote customer service team. As a Customer Service Representative, you will be the first point of contact for our constituents, donors, and partner agencies assisting with inquiries, resolving issues, and ensuring a positive experience. No prior experience is required 
we provide full training and support.

Key Responsibilities
•Respond professionally and promptly to customer, donor, and partner enquiries via phone, email, and live chat.
•Assist clients and partners in navigating housing support services, program eligibility, and general questions.
•Accurately document and track interactions and escalate issues when needed.
•Collaborate with internal teams (housing support services, volunteer coordination, donor services) to improve processes and outcomes.
•Help maintain a positive, inclusive, and welcoming remote work environment.

Qualifications
•Strong verbal and written communication skills in English.
•Comfortable using computer applications (email, live‑chat platforms, CRM or ticketing systems).
•Positive attitude, customer‑service mindset, and ability to work independently in a remote setting.
•Reliable internet connection and a suitable remote work environment.
•High school diploma or equivalent; college degree a plus but not required.
•Previous customer‑service or remote work experience is a plus, but not required — we welcome students, recent graduates, career changers.
•Must have authorization to work in the U.S.

Why Join Us?
•Fully remote work
Work from anywhere in the U.S.
•Full training provided—no prior experience required.
•Opportunity to make a real‑world impact by supporting an organization that provides housing and hope for vulnerable populations.
•Flexible scheduling (if applicable) to accommodate different lifestyles.
•Collaborative, supportive team culture that values growth and inclusivity.

How to Apply

Please submit your resume via Handshake and include a short cover note (150‑300 words) telling us why you are excited about this role and how you will bring a customer‑service mindset to our team. We’ll review applications on a rolling basis and aim to hire quickly.