Member Services Coordinator

Key Responsibilities:

• Membership Management:
  • Process new member applications, renewals, and terminations in membership database systems (e.g., NRDS).
  • Maintain accurate member records and ensure compliance with association and national standards.
  • Assist members with account updates, dues payments, and inquiries.
• Customer Service & Support:
  • Respond to member inquiries via phone, email, and in person in a timely and professional manner.
  • Provide information about association services, benefits, and educational opportunities.
  • Troubleshoot and resolve membership-related issues.
• Communications:
  • Assist with creation and distribution of member communications, including newsletters, updates, event promotions, and reminders.
  • Help maintain the association’s website and social media channels with up-to-date member-related content.
• Event & Program Support:
  • Support planning and execution of member events, professional development seminars, orientations, and committee meetings.
  • Track registration, prepare materials, and provide on-site assistance as needed.
• Administrative Duties:
  • Prepare membership reports and statistics for internal use and Board presentations.
  • Maintain organized records and assist with clerical tasks such as mailings and document preparation.
  • Work collaboratively with other staff and departments on member-focused initiatives.