Desktop Support I

Employer: Pomeroy
Location: On-site at Grove City Hospital, Grove City, PA
Position Type: Full-time or Part-time
Pay Range: $20.00 per hour
Department: Information Technology

About the Role

Pomeroy is seeking a motivated and customer-focused Desktop Support I professional to provide on-site IT support at Grove City Hospital. In this role, you will assist hospital staff with technical issues, ensuring that computer systems, applications, and hardware are functioning effectively. You’ll play a vital role in maintaining reliable technology that enables quality patient care.

Core Function

The Desktop Support I provides courteous, knowledgeable assistance to end-users via phone, email, and in person. This role serves as the first line of support for the hospital’s IT Help Desk, troubleshooting, resolving, and escalating technical issues as needed. The position also assists in maintaining and repairing desktop infrastructure, ensuring systems are secure, reliable, and up to date.

Essential Duties & Responsibilities

Respond to help desk tickets, phone calls, and email requests for technical support.

Identify, research, and resolve hardware and software issues.

Install, configure, and maintain desktops, laptops, printers, scanners, and related peripherals.

Support Windows operating systems, Microsoft Office Suite, and other hospital applications.

Perform security updates, software installations, and system upgrades.

Track and monitor issues to ensure timely resolution and customer satisfaction.

Collaborate with vendors and external partners for troubleshooting and maintenance.

Maintain accurate documentation, including asset inventory and support procedures.

Safeguard organizational data through secure administration and regular backups.

Assist with implementing new systems to improve efficiency and service delivery.

Minimum Qualifications

Associate’s degree in Computer Science, Information Systems, or a related field (or equivalent combination of education and experience).

1+ year of experience in a help desk or technical support role (2 years preferred).

Strong communication, customer service, and problem-solving skills.

Proficiency in Windows operating systems and Microsoft Office Suite.

Experience with Active Directory environments, Outlook/Exchange configuration, and LAN/WAN troubleshooting.

MCSE certification preferred.

Experience with imaging or deployment tools (e.g., Altiris) is a plus.

Physical & Mental Requirements

Ability to sit, stand, and walk throughout the workday.

Must be able to lift and carry computers and monitors as needed.

Strong attention to detail and ability to manage multiple tasks simultaneously.

Ability to maintain composure in a fast-paced, high-demand environment.

Why Work for Pomeroy?

At Pomeroy, we empower our employees to deliver innovative technology solutions that keep organizations running smoothly. As part of our on-site support team at Grove City Hospital, you’ll work in a collaborative environment that values professionalism, service excellence, and continuous learning.

To Apply:
Submit your resume and cover letter through the Pomeroy Careers Portal or email brittany.black@pomeroy.com